Remote Insurance Support Specialist

Placements24; Polokwane; Hybrid; ZAR 96,000 - 138,000; Full time

Benefits offered by this job

Remote work

Training & development

Job summary

Placements24 is seeking a friendly Customer Service Representative to join a fully remote team serving Polokwane and surrounding areas. You will be the primary contact for policyholders, handling inquiries about coverage, billing, policy changes, and claims status to ensure a positive experience.

The ideal candidate communicates clearly, shows patience, and solves problems efficiently while working independently from home. Remote, flexible role with opportunities for training.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficient with computers and CRM software.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat about policies, billing, and accounts.
• Assist with policy changes, renewals, and cancellations with accurate processing.
• Provide information on policy coverage, benefits, and terms.
• Guide customers through initial steps of filing a claim.
• Resolve complaints professionally and maintain records in CRM.

Skills

Verbal communication

Written communication

Active listening

Problem-solving

Time management

Independent work

Remote work capability

Education

High school diploma or equivalent

Some college or relevant certification

Tools

CRM software

Job description

Placements24 is seeking a friendly Customer Service Representative to join a fully remote team serving Polokwane and surrounding areas. You will be the primary contact for policyholders, handling inquiries about coverage, billing, policy changes, and claims status to ensure a positive experience.

The ideal candidate communicates clearly, shows patience, and solves problems efficiently while working independently from home. Remote, flexible role with opportunities for training.