Customer Service Representative

Placements24; Stellenbosch; Hybrid; ZAR 100,000 - 167,000; Full time

Benefits offered by this job

Fully remote work arrangement

Competitive salary package

Comprehensive medical and dental保险

Job summary

Placements24 is seeking a dedicated Customer Service Representative to provide outstanding support to clients from a fully remote position across South Africa. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive interaction with the company.

Join a supportive virtual team focused on delivering excellence for customers in the Paarl area and beyond.

Qualifications

• Experience in a customer service role.
• Excellent verbal and written communication.
• Strong listening and problem-solving skills.
• Proficiency with computer systems and CRM software.
• Ability to work independently in a remote setting.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat.
• Troubleshoot and resolve customer issues efficiently.
• Provide accurate product and service information to customers.
• Document customer interactions and resolutions in the CRM system.
• Identify customer needs and proactively offer solutions or escalate complex problems.
• Adhere to company policies and procedures to ensure consistent service quality.

Skills

Customer service experience

Verbal communication

Written communication

Active listening

Problem solving

Time management

Remote work

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is seeking a dedicated Customer Service Representative to provide outstanding support to their clientele, operating entirely remotely. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive interaction with the company. This fully remote position allows you to work from the comfort of your home while being an integral part of a supportive team focused on delivering excellence. Join us in making a difference for customers in the Paarl area and beyond, from anywhere in South Africa .

Key Responsibilities

• Respond promptly and professionally to customer inquiries via various channels (phone, email, chat).
• Troubleshoot and resolve customer issues efficiently and effectively.
• Provide accurate product and service information to customers.
• Document customer interactions and resolutions in the CRM system.
• Identify customer needs and proactively offer solutions or elevate complex problems.
• Adhere to company policies and procedures to ensure consistent service quality.

Requirements

• Previous experience in a Customer Service role is essential.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving capabilities.
• Proficiency with computer systems and CRM software.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent.

Benefits

• Competitive salary package.
• Fully remote work arrangement.
• Comprehensive medical and dental insurance.
• Opportunities for skill development and career progression.
• A collaborative and supportive virtual team environment.