Customer Service Representative - Retail

Placements24; Mossel Bay; Hybrid; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay

Flexible remote work

Training opportunities

Product discount

Supportive remote team culture

Job summary

Placements24 is seeking a friendly Customer Service Representative to join our remote team serving customers across the Western Cape. You will handle inquiries, process orders, and provide product information from a home office, ensuring timely support for Mossel Bay-based customers and beyond.

The ideal candidate has strong communication skills, experience in retail customer service, and comfort using CRM and online chat tools in a remote setting.

Qualifications

• Proven experience in a customer service role, preferably within the retail sector.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Respond to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Process customer orders, returns, and exchanges accurately.
• Provide detailed product information and assist customers in making purchasing decisions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate customer records and interaction logs.

Skills

Customer service experience

Verbal communication

Written communication

Remote work

Time management

Problem solving

Customer-centric

Tools

CRM software

Online communication tools

Job description

About the Role

Our client is looking for a friendly and professional Customer Service Representative to join their remote team, serving customers of their retail operations based in Mossel Bay . This role is crucial in ensuring customer satisfaction by providing timely and effective support via various communication channels. You will handle customer inquiries, resolve issues, process returns, and provide product information, all from a remote setting. The ideal candidate is empathetic, a clear communicator, and passionate about delivering excellent service to customers across the Western Cape and beyond.

Key Responsibilities

• Respond to customer inquiries and concerns via phone, email, and live chat in a timely and professional manner.
• Process customer orders, returns, and exchanges accurately.
• Provide detailed product information and assist customers in making purchasing decisions.
• Resolve customer complaints and issues effectively, escalating when necessary.
• Maintain accurate customer records and interaction logs.

Requirements

• Proven experience in a customer service role, preferably within the retail sector.
• Excellent verbal and written communication skills.
• Proficiency with CRM software and online communication tools.
• Ability to work independently and manage time effectively in a remote environment.
• Strong problem-solving skills and a customer-centric approach.

Benefits

• Competitive hourly wage.
• Flexible work schedule with remote work options.
• Opportunities for training and professional development in customer support.
• Access to company products at a discounted rate.
• A supportive remote team culture.