Customer Relations Officer

Placements24; Noord-Kaap; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Competitive salary

Fully remote position

Medical and dental insurance

Paid training and development

Collaborative virtual team environment

Job summary

Placements24 is seeking a proactive Customer Relations Officer to join their fully remote team serving clients in South Africa. The role focuses on fostering positive relationships, handling inquiries, and ensuring customer satisfaction from a home office.

You will work with a collaborative virtual team, using CRM tools to document interactions and improve service. A customer-centric mindset and strong communication skills are essential for success in this remote position.

Qualifications

• Proven experience in customer relations, customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and other customer management tools.
• Strong problem-solving abilities and a customer-centric mindset.

Responsibilities

• Manage and nurture relationships with a designated portfolio of customers.
• Address customer inquiries, feedback, and concerns in a timely and professional manner.
• Proactively identify customer needs and offer solutions or improvements.
• Educate customers on product features and benefits to maximize their value.
• Document all customer interactions and relationship progress within the CRM system.
• Collaborate with internal teams to ensure customer issues are resolved effectively and efficiently.

Skills

Customer relations

Customer service

Account management

CRM software

Interpersonal communication

Negotiation

Tools

CRM software

Job description

About the Role

Our client is looking for a proactive and empathetic Customer Relations Officer to join their remote team, serving clients in the Kimberley region. You will be responsible for fostering positive relationships with customers, addressing their needs, and ensuring their overall satisfaction with our services. This role is essential for building loyalty and enhancing our brand reputation. As part of a fully remote workforce, you will collaborate with colleagues across distances, contributing to a culture of service excellence and continuous improvement from your home office.

Key Responsibilities

• Manage and nurture relationships with a designated portfolio of customers.
• Address customer inquiries, feedback, and concerns in a timely and professional manner.
• Proactively identify customer needs and offer solutions or improvements.
• Educate customers on product features and benefits to maximize their value.
• Document all customer interactions and relationship progress within the CRM system.
• Collaborate with internal teams to ensure customer issues are resolved effectively and efficiently.

Requirements

• Proven experience in customer relations , customer service, or account management.
• Excellent interpersonal, communication, and negotiation skills.
• Proficiency in CRM software and other customer management tools.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote work setting.

Benefits

• Competitive annual salary with performance-based rewards.
• Fully remote position offering excellent work-life balance.
• Comprehensive medical and dental insurance coverage.
• Paid training and ongoing professional development opportunities.
• A supportive and collaborative virtual team environment.