Customer Service Representative - Pretoria

Placements24; Gauteng; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Employee discounts on company products

Opportunities for growth within a REsA

Job summary

Placements24 is seeking a Customer Service Representative in Pretoria, Gauteng, for a hybrid role balancing on-site work with remote days. You will handle inquiries across channels, provide product and policy information, process orders and returns, and maintain CRM records with a focus on customer satisfaction.

The ideal candidate has strong English communication, experience in customer service or a call center, and the ability to stay calm under pressure while delivering professional support.

Qualifications

• Previous experience in customer service or call center.
• Excellent verbal and written communication skills in English.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to remain calm and professional under pressure.
• Must be able to commute to Pretoria for on-site workdays as part of the hybrid schedule.

Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially social media channels.
• Provide accurate information about products, services, pricing, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues with empathy and professionalism.
• Escalate complex issues to appropriate departments or management when necessary.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to improve customer satisfaction and service delivery.
• Follow communication scripts and company guidelines to ensure consistency.
• Contribute to team goals and objectives.
• Participate in training sessions to stay updated on products and services.

Skills

Customer service

Communication

Problem solving

Teamwork

English proficiency

Education

High school diploma or equivalent

Further education (bonus)

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, a prominent retail chain with a strong presence in **Pretoria, Gauteng**, is seeking a dedicated and customer-focused Customer Service Representative. This role is integral to ensuring customer satisfaction by providing excellent support across various channels. The ideal candidate possesses exceptional communication skills, a patient demeanor, and a genuine desire to help customers resolve their queries and issues. This hybrid position allows for a flexible work arrangement, balancing on-site responsibilities with remote work days. You will be the voice of our client, handling inquiries related to products, services, orders, and complaints, striving to create positive customer experiences.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially social media channels.
• Provide accurate information about products, services, pricing, and policies.
• Process customer orders, returns, and exchanges efficiently.
• Resolve customer complaints and issues with empathy and professionalism.
• Escalate complex issues to appropriate departments or management when necessary.
• Maintain detailed and accurate customer records in the CRM system.
• Identify opportunities to improve customer satisfaction and service delivery.
• Follow communication scripts and company guidelines to ensure consistency.
• Contribute to team goals and objectives.
• Participate in training sessions to stay updated on products and services.

Requirements

• Previous experience in a customer service or call center environment is highly preferred.
• Excellent verbal and written communication skills in English.
• Strong listening and problem-solving abilities.
• Proficiency in using CRM software and Microsoft Office applications.
• Ability to remain calm and professional under pressure.
• Strong organizational skills and attention to detail.
• Ability to work effectively both independently and as part of a team.
• Must be able to commute to **Pretoria, Gauteng** for on-site workdays as part of the hybrid schedule.
• High school diploma or equivalent required; further education is a plus.

Benefits

• Competitive salary.
• Hybrid work model for a better work-life balance.
• Comprehensive benefits package including medical aid.
• Employee discounts on company products.
• Opportunities for growth within a reputable organization.
• A positive and supportive work environment.