Customer Service Representative - Rustenburg

Placements24; Randfontein; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Medical aid

Retirement fund contributions

Paid time off

Hybrid work model

Job summary

Placements24 is seeking a proactive Customer Service Representative for a hybrid role in Rustenburg, North West. You will manage customer interactions, resolve inquiries, and ensure a consistently positive experience for every client, embodying integrity and customer focus.

You will handle calls, emails, and chats, provide product information, troubleshoot issues, and maintain accurate CRM records. The role rewards service excellence, offers training and development, and opportunities for growth

Qualifications

• High school diploma or equivalent; degree or certification is a plus.
• Experience in customer service or a client-facing role.
• Excellent English communication and active listening skills.
• Proficient with computers, CRM software, and support tools.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Handle calls, emails, and online chat promptly and politely.
• Provide accurate information on products and services.
• Process orders, requests, and issues promptly.
• Troubleshoot problems and escalate complex cases.
• Maintain detailed records in the CRM system.
• Follow company procedures, guidelines, and policies.
• Identify upsell or cross-sell opportunities.
• Gather customer feedback for service improvement.
• Aim for high customer satisfaction and retention.

Skills

Communication

Active listening

Customer service experience

Problem-solving

Multitasking

Education

High school diploma

Tools

CRM software

Customer support tools

Job description

About the Role

Our client is seeking a proactive and detail-oriented Customer Service Representative to join their thriving operation in Rustenburg, North West . This pivotal role involves managing customer interactions, resolving inquiries, and ensuring a consistently positive experience for every client. You will be the voice of the company, embodying its values of integrity and customer focus. The successful candidate will possess excellent communication skills and a genuine desire to assist customers, contributing to the overall success and reputation of our client in the North West region. This position is ideal for individuals passionate about service excellence and looking for a stable career path.

Key Responsibilities

• Handle incoming customer calls, emails, and online chat inquiries efficiently and courteously.
• Provide accurate and comprehensive information regarding products and services.
• Process customer orders, requests, and issues in a timely manner.
• Troubleshoot and resolve customer problems, escalating complex issues to the appropriate team when necessary.
• Maintain detailed and accurate records of customer interactions and transactions in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to upsell or cross-sell relevant products or services.
• Gather customer feedback and contribute to service improvement initiatives.
• Ensure a high standard of customer satisfaction and retention.

Requirements

• High school diploma or equivalent; a degree or relevant certification is an advantage.
• Proven experience in customer service or a related client-facing role.
• Exceptional communication and active listening skills in English .
• Strong problem-solving capabilities and the ability to think on your feet.
• Proficiency in using computers, CRM software, and customer support tools.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A customer-centric approach with a patient and professional demeanor.
• Must be eligible to work in South Africa and available for a hybrid work model in Rustenburg .
• Local language proficiency in addition to English is highly desirable for the North West area.

Benefits

Our client offers a competitive remuneration package, including potential bonuses based on performance. Comprehensive medical aid and retirement fund contributions are provided. We invest in our employees' futures through ongoing training and professional development programs. You'll work in a supportive and collaborative office environment that fosters growth. Benefits include generous paid time off and company holidays. This hybrid role offers a blend of remote work flexibility and in-office collaboration, enhancing work-life balance in Rustenburg .