Customer Support Representative - Inbound Inquiries

Placements24; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Comprehensive training program

Bonuses based on performance

Opportunities for advancement

Stable, full-time employment

Job summary

WhatJobs Direct in Bloemfontein is seeking a dedicated Customer Support Representative to manage inbound inquiries and deliver high-quality service. You will be the first point of contact for customers, providing information and directing them to the appropriate resources using our CRM system.

We value a friendly demeanor, strong communication, and a passion for customer satisfaction. This stable, full-time role offers comprehensive training and opportunities for advancement based on performance.

Qualifications

• Previous experience in customer service or call centre is preferred.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and experience with CRM software.
• Strong organizational skills and attention to detail.
• Must be available to work from our office in Bloemfontein, Free State.

Responsibilities

• Handle a high volume of inbound customer calls and emails.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints effectively and efficiently.
• Document all interactions and outcomes in the CRM system.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Identify customer needs and provide appropriate solutions or alternatives.
• Maintain a high level of customer satisfaction through positive and helpful interactions.
• Adhere to established call handling procedures and quality standards.
• Contribute to team goals and objectives for customer support.

Skills

Inbound calls

Customer service

Active listening

CRM proficiency

Communication

Organizational skills

Tools

CRM software

Job description

About the Role

Our client, WhatJobs Direct, is seeking a dedicated and articulate Customer Support Representative to manage inbound inquiries in Bloemfontein, Free State . This role is integral to ensuring that all customer interactions are handled with professionalism, efficiency, and a commitment to resolving their needs. You will be the first point of contact for many customers, providing information, addressing concerns, and directing them to the appropriate resources. We are looking for an individual with a friendly demeanor, strong communication skills, and a passion for delivering excellent customer service. This position offers a stable work environment and the chance to be a vital part of our client's service delivery team.

Key Responsibilities

• Handle a high volume of inbound customer calls and emails.
• Provide accurate information regarding products, services, and policies.
• Resolve customer issues and complaints effectively and efficiently.
• Document all interactions and outcomes in the customer relationship management (CRM) system.
• Escalate complex or unresolved issues to the appropriate team members or supervisors.
• Identify customer needs and provide appropriate solutions or alternatives.
• Maintain a high level of customer satisfaction through positive and helpful interactions.
• Adhere to established call handling procedures and quality standards.
• Contribute to team goals and objectives for customer support.

Requirements

• Previous experience in a customer service or call center environment is preferred.
• Excellent verbal communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer proficiency and experience with CRM software.
• Strong organizational skills and attention to detail.
• Ability to learn product knowledge quickly.
• Must be available to work from our office in Bloemfontein, Free State .
• A positive attitude and a genuine desire to help customers.

Benefits

• Competitive hourly wage or annual salary.
• Stable, full-time employment.
• Comprehensive training program for new hires.
• Opportunities for advancement within the company.
• A supportive team environment.
• Contribution to a company that values customer feedback.
• Potential for bonuses based on performance.