Customer Support Agent - George

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Paid annual leave

Sick leave

Training opportunities

Work-life balance

Job summary

Placements24 in George, Western Cape seeks a dedicated Customer Support Agent to provide outstanding service, handle inquiries, and resolve issues efficiently. You will be the first point of contact, ensuring customer satisfaction and loyalty in a stable, reputable organization within the Western Cape region.

The role requires on-site work in George, with a focus on proactive communication, problem-solving, and teamwork to enhance the customer experience and support documentation development.

Qualifications

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, call center, or related field is preferred.
• Excellent verbal and written communication skills in English.
• Strong active listening and problem-solving abilities.
• Proficiency with computers and CRM systems.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude and strong work ethic.
• Must be legally authorized to work in South Africa and available for on-site work in George.

Responsibilities

• Respond to customer inquiries promptly and professionally via various channels.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of customer satisfaction by ensuring timely and effective solutions.
• Identify and communicate customer feedback and recurring issues to management.
• Assist in the development of support documentation and FAQs.
• Collaborate with internal teams to ensure seamless customer experience.
• Adhere to all company policies and procedures, and maintain data privacy.

Skills

English communication

Active listening

Problem-solving

Teamwork

Education

High school diploma

Tools

CRM software

Job description

About the Role

Our client is looking for a dedicated and empathetic Customer Support Agent to join their team based in George, Western Cape . This role is central to providing outstanding customer experiences, addressing inquiries, and resolving issues efficiently and effectively. The ideal candidate will be a proactive communicator with a passion for helping others and a keen ability to understand and solve customer needs. As a key member of the support team, you will be the first point of contact for many customers, and your professionalism and effectiveness will directly impact customer satisfaction and loyalty. This is a fantastic opportunity for individuals seeking to build a career in customer service within a stable and reputable organization in the beautiful Western Cape region.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via various channels, including phone, email, and messaging platforms.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating complex problems when necessary.
• Document customer interactions, issues, and resolutions in the CRM system.
• Maintain a high level of customer satisfaction by ensuring timely and effective solutions.
• Identify and communicate customer feedback and recurring issues to management.
• Assist in the development of support documentation and FAQs.
• Collaborate with internal teams to ensure seamless customer experience.
• Adhere to all company policies and procedures, and maintain data privacy.

Requirements

• High school diploma or equivalent; further education or relevant certifications are a plus.
• Previous experience in customer service, call center, or a related field is preferred.
• Excellent verbal and written communication skills in English .
• Strong active listening and problem-solving abilities.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude and strong work ethic.
• Must be legally authorized to work in South Africa and available for on-site work in George .
• Familiarity with the local culture and languages of the Western Cape is an advantage.

Benefits

Our client offers a competitive annual salary, with potential for performance-based increases. Employees are eligible for a comprehensive benefits package, including medical aid and a provident fund. We are committed to your professional growth, providing regular training and development opportunities. Join a supportive team environment where your contributions are valued and recognized. This role includes paid annual leave and sick leave. Furthermore, our client promotes a healthy work-life balance, ensuring you can enjoy the scenic surroundings of George .