Customer Service Representative - Advanced

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Provident fund

Medical aid

Growth opportunities

Stable schedule

Job summary

Placements24 is seeking a dedicated Customer Service Representative to join our client’s George-based team in the Western Cape. You will manage customer interactions, resolve inquiries, and uphold a superior service experience for an established client base.

You’ll serve as a brand ambassador, combining empathy with effective problem-solving, clear communication, and accurate CRM logging to support ongoing customer satisfaction and process improvements in a stable, growth-oriented environment.

Qualifications

• 3+ years in customer service or call center.
• Excellent communication and rapport-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient with computer systems and software applications.
• Able to multitask, prioritize, and manage time.
• Positive attitude and strong work ethic.
• High school diploma or equivalent; further customer service certs are a plus.
• Resilience in stressful situations.
• Commitment to exceptional customer service.

Responsibilities

• Handle inbound customer calls, emails, and chat inquiries.
• Identify customer needs, clarify information, research issues, and provide solutions.
• Resolve product or service problems with clear explanation and fastest solution.
• Escalate complex issues while maintaining ownership until resolution.
• Maintain product knowledge and company policies to assist customers.
• Log all customer interactions in the CRM system.
• Suggest improvements to customer service processes and policies.
• Support the team to achieve related results.
• Ensure customer satisfaction through quality service.

Skills

Customer service

Communication

Problem-solving

Multitasking

Time management

Resilience

Positive attitude

Interpersonal skills

Conflict resolution

Education

High school diploma

Customer service certification

Tools

CRM software

Computer systems

Office software

Job description

About the Role

Our client is seeking a dedicated and experienced Customer Service Representative to join their established team in George, Western Cape . This role is critical in managing customer interactions, resolving inquiries, and ensuring a superior customer experience for a loyal client base. The successful candidate will act as a brand ambassador, embodying our client's commitment to excellence and customer satisfaction. This is an excellent opportunity for a motivated individual looking to advance their career in a stable and reputable company located in the scenic Western Cape. The role demands a blend of empathy, problem-solving prowess, and efficient communication skills to handle a variety of customer needs.

Key Responsibilities

• Handle inbound customer calls, emails, and chat inquiries promptly and professionally.
• Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
• Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and expediting correction or adjustment.
• Escalate complex issues to appropriate departments while maintaining ownership until resolution.
• Maintain a high level of product knowledge and company policies to effectively assist customers.
• Accurately log all customer interactions and transactions in the CRM system.
• Proactively suggest improvements to customer service processes and policies.
• Contribute to team effort by accomplishing related results as needed.
• Ensure customer satisfaction by providing the highest quality of service.

Requirements

• Previous experience in a customer service or call center environment is essential, preferably 3+ years.
• Excellent communication and interpersonal skills, with the ability to build rapport with customers.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in using computer systems and various software applications.
• Ability to multitask, prioritize, and manage time effectively.
• A positive attitude and a strong work ethic.
• High school diploma or equivalent; further education or certification in customer service is a plus.
• Resilience and the ability to handle stressful situations calmly and professionally.
• Commitment to providing exceptional customer service.

Benefits

• This role, based in George, Western Cape , comes with a competitive annual salary and benefits package.
• Our client provides a provident fund and offers access to medical aid.
• You will be part of a supportive team environment with opportunities for professional growth and development.
• Enjoy a stable work schedule and the chance to contribute meaningfully to a company that values its employees and customers.
• This is a fantastic opportunity to build a lasting career in the heart of the Garden Route.