Customer Service Representative - George

Placements24; George; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Training program

Career progression

Employee discount

Friendly team

Job summary

Placements24 in George, Western Cape, is seeking a motivated Customer Service Representative to join their client’s team. You will be the first point of contact, addressing inquiries, resolving issues, and ensuring a positive customer experience.

Ideal candidates have previous call center or customer service experience, excellent verbal and written communication, and strong problem-solving and organizational skills. This role offers training, a supportive team, and opportunities for growth.

Qualifications

• Previous experience in a customer service or call center environment.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and tools.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time management skills.
• A genuine desire to help customers and provide excellent service.
• Must be reliable and punctual for shifts in George.

Responsibilities

• Handle incoming customer calls, emails, and chat messages efficiently and courteously.
• Provide accurate information about products, services, and company policies.
• Investigate and resolve customer complaints, issues, and inquiries in a timely manner.
• Document all customer interactions and resolutions in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Collaborate with internal teams to ensure customer issues are resolved effectively.
• Maintain a high level of product knowledge and stay updated on service changes.
• Contribute to team goals and strive for continuous improvement in service delivery.

Skills

Communication

Active listening

Problem solving

CRM software

Time management

Reliability

Punctuality

Written communication

Education

High school diploma or equivalent

Tools

CRM software

Customer service tools

Job description

About the Role

Our client is looking for a highly motivated and customer-focused Customer Service Representative to join their team in George, Western Cape . This role is crucial for maintaining high standards of customer satisfaction by addressing inquiries, resolving issues, and ensuring a positive customer experience. The successful candidate will be an integral part of the service delivery process, acting as the primary point of contact for customers. We are committed to providing exceptional service and are seeking individuals who share this dedication. This is an excellent opportunity for someone passionate about helping others and contributing to a company's success in the beautiful George region.

Key Responsibilities

• Handle incoming customer calls, emails, and chat messages efficiently and courteously.
• Provide accurate information about products, services, and company policies.
• Investigate and resolve customer complaints, issues, and inquiries in a timely manner.
• Document all customer interactions and resolutions in the CRM system.
• Process orders, forms, applications, and requests accurately.
• Identify opportunities to upsell or cross-sell products and services when appropriate.
• Collaborate with internal teams to ensure customer issues are resolved effectively.
• Maintain a high level of product knowledge and stay updated on service changes.
• Contribute to team goals and strive for continuous improvement in service delivery.

Requirements

• Previous experience in a customer service or call center environment.
• Exceptional verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in using customer service software and tools.
• Ability to remain calm and professional under pressure.
• Excellent organizational and time management skills.
• A genuine desire to help customers and provide excellent service.
• Must be reliable and punctual for shifts based in George .
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive annual salary package.
• Comprehensive training program on products and services.
• Opportunity to work in a stable and growing company located in George, Western Cape .
• Employee discount on company products.
• Friendly and supportive team environment.
• Potential for career progression within the customer service department.