Customer Support Representative - Hybrid Role

Placements24; George; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Career growth

Comprehensive benefits

Training programs

Team oriented culture

Professional development

Job summary

Placements24 in George, Western Cape, is hiring a Customer Support Representative for a hybrid role balancing remote work with in-office collaboration. You will be the primary contact for customers, addressing inquiries, resolving issues, and ensuring a positive service experience across channels.

The successful candidate thrives in a team, communicates clearly, records interactions in the CRM, and looks for ways to improve the customer journey.

Qualifications

• Prior experience in customer service or related field preferred.
• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and attention to detail expected.
• Familiarity with CRM software and helpdesk systems beneficial.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues to ensure satisfaction.
• Accurately record customer interactions and resolutions in the CRM.
• Provide information about products and services to customers.
• Identify opportunities to improve customer experience and provide feedback to management.
• Collaborate with internal teams to resolve issues promptly.
• Contribute to development of customer support resources and knowledge bases.
• Adhere to company policies in all interactions.
• Participate in team meetings and training, remotely and in-office.

Skills

Excellent communication

Customer service

Problem-solving

Attention to detail

Teamwork

Independent worker

Customer-centric mindset

Education

High school diploma or equivalent

Tools

CRM software

Helpdesk systems

Microsoft Office

Job description

About the Role

Our client is looking for a dedicated and enthusiastic Customer Support Representative to join their growing team in George, Western Cape . This hybrid role offers the best of both worlds, providing flexibility with a combination of remote work and in-office collaboration. You will be the primary point of contact for customers, addressing their inquiries, resolving issues, and ensuring a positive experience with our client's services. This position is crucial for maintaining customer satisfaction and loyalty, contributing directly to the company's success. We are committed to fostering a supportive work environment where you can develop your skills and advance your career. You will have the opportunity to work closely with a motivated team, leveraging modern communication tools to deliver exceptional service. The ideal candidate thrives in a collaborative setting and possesses a genuine desire to help others. This role demands a proactive approach and a commitment to excellence in customer care.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and resolve customer issues, ensuring customer satisfaction with each interaction.
• Accurately record customer interactions and resolutions in the company's CRM system.
• Provide information about our client's products and services to customers.
• Identify opportunities to improve customer experience and provide feedback to management.
• Collaborate with internal teams to ensure seamless resolution of customer issues.
• Assist in the development of customer support resources and knowledge bases.
• Adhere to company policies and procedures in all customer interactions.
• Participate in team meetings and training sessions, both remotely and in the office.

Requirements

• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM software and helpdesk systems.
• Ability to work independently and as part of a team.
• Comfortable working in a hybrid model, balancing remote and in-office responsibilities.
• Proficiency in standard office software (e.g., Microsoft Office Suite).
• A positive attitude and a customer-centric mindset.
• High school diploma or equivalent required.

Benefits

• Competitive salary commensurate with experience.
• Hybrid work model offering flexibility.
• Opportunities for career growth within a growing company.
• Comprehensive benefits package.
• Collaborative and supportive team environment.
• Access to training and development programs.