Customer Support Specialist - Hybrid

Placements24; Rustenburg; Hybrid; ZAR 220,000 - 320,000; Full time

Benefits offered by this job

Competitive salary

Employee assistance programs

Paid time off

Performance bonuses

Career progression

Job summary

Placements24 in Rustenburg is seeking a Customer Support Specialist for a hybrid role that blends remote work with in-office collaboration at our Rustenburg office. You will be the first point of contact for customers, addressing inquiries, resolving issues, and guiding them to the best solutions for their needs.

The ideal candidate has strong communication, active listening, and problem-solving skills, with experience in CRM systems and standard office software.

Qualifications

• Experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency in standard office software and CRM systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• Positive attitude and a genuine desire to help customers.
• Must be able to work independently (remote) and as part of a team (in-office).
• Familiarity with IT support concepts is a plus.
• Understanding the importance of data privacy and confidentiality.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat promptly and professionally.
• Troubleshoot and resolve customer issues; escalate complex cases when needed.
• Provide information about products and services and guide customers to best solutions.
• Maintain accurate customer records and document interactions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Collaborate with internal teams to ensure a seamless customer experience.
• Assist with onboarding and provide basic training on service usage.
• Gather customer feedback and report insights to relevant departments.

Skills

Communication skills

Active listening

Problem solving

Multitasking

Team collaboration

Tools

CRM systems

Office software

Job description

About the Role

Our client, a well-established provider of essential business services, is seeking a dedicated and customer-focused Customer Support Specialist to join their team in Rustenburg . This role operates on a hybrid model, combining the flexibility of remote work with the collaborative benefits of in-office engagement. You will be the first point of contact for customers, addressing inquiries, resolving issues, and ensuring a positive customer experience across all touchpoints. This is an excellent opportunity for an individual with strong communication skills and a passion for service excellence to contribute to a company known for its reliability and commitment to its clientele. The hybrid structure allows for focused work periods at home and dedicated team interaction days within our client's modern Rustenburg office. We are looking for adaptable individuals who can effectively manage their responsibilities across both remote and in-office settings, ensuring consistent service delivery.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Troubleshoot and resolve customer issues efficiently, escalating complex cases when necessary.
• Provide information about products and services, guiding customers to the best solutions for their needs.
• Maintain accurate customer records and document all interactions and resolutions in the CRM system.
• Identify opportunities to improve customer satisfaction and service processes.
• Collaborate with internal teams to ensure a seamless customer experience.
• Assist with customer onboarding and provide basic training on service usage.
• Gather customer feedback and report insights to relevant departments for service enhancement.

Requirements

• Previous experience in a customer service or support role is highly desirable.
• Excellent verbal and written communication skills, with a clear and friendly tone.
• Strong active listening and problem-solving abilities.
• Proficiency in using standard office software and CRM systems.
• Ability to multitask and manage time effectively in a dynamic environment.
• A positive attitude and a genuine desire to help customers.
• Must be able to work effectively both independently (remotely) and as part of a team (in-office).
• Familiarity with common IT support concepts is a plus.
• Understanding of the importance of data privacy and confidentiality.

Benefits

• Our client offers a competitive salary package for this hybrid Customer Support Specialist role, along with access to employee assistance programs and opportunities for professional development.
• The hybrid work arrangement provides a balance between personal flexibility and team collaboration, benefiting from dedicated office space in Rustenburg .
• Employees receive paid time off and are eligible for company-wide performance bonuses.
• Our client is committed to fostering a positive and supportive work environment where contributions are valued and recognized.
• You will have the chance to work with a stable and reputable company, gaining valuable experience in customer relations and service delivery.
• Health and wellness initiatives are promoted, encouraging a healthy work-life balance.
• This role offers clear pathways for career progression within the customer service department for dedicated individuals.