Customer Service Representative (Bilingual English/Afrikaans)

Placements24; Mossel Bay; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid benefits

Performance-based incentives

Paid time off

Provident fund

Job summary

Placements24 is seeking a friendly and driven Customer Service Representative to join our client’s Mossel Bay team in a hybrid role that blends in-office collaboration with remote work. You will be the first point of contact for customers, handling inquiries, guiding product selections, and ensuring a positive experience with our client’s offerings.

Fluency in English and Afrikaans is essential, as is providing clear communications, resolving issues, and maintaining accurate CRM records.

Qualifications

• Fluency in both spoken and written English and Afrikaans.
• Experience in a customer service or call center environment.
• Ability to work in a hybrid in-office and remote setup.
• Strong communication and problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat in English and Afrikaans.
• Provide information about products and services, and assist with order processing.
• Resolve customer complaints and issues professionally and escalate when necessary.
• Document customer interactions and maintain accurate records in the CRM system.
• Follow communication guidelines and company policies.
• Identify opportunities to enhance the customer experience.
• Process returns, exchanges, and refunds as per company policy.
• Build rapport and lasting relationships with customers.
• Contribute to a positive team environment.

Skills

Bilingual English & Afrikaans

Customer service

Communication skills

CRM software

Problem solving

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is seeking a fluent and customer-focused Customer Service Representative to join their team in Mossel Bay, Western Cape, ZA. This hybrid role offers a blend of in-office collaboration and remote flexibility, allowing you to connect with customers while maintaining a healthy work-life balance. You will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive experience with our client's products and services. Bilingual proficiency in English and Afrikaans is essential for this position, enabling effective communication with a broader customer base. If you are passionate about helping people and possess excellent communication skills, this is an excellent opportunity to grow your career in the vibrant community of Mossel Bay, Western Cape, ZA.

Key Responsibilities

• Handle customer inquiries via phone, email, and chat in both English and Afrikaans.
• Provide information about products and services, and assist with order processing.
• Resolve customer complaints and issues efficiently and professionally.
• Escalate complex issues to the appropriate internal teams when necessary.
• Document customer interactions and maintain accurate records in the CRM system.
• Follow communication guidelines and company policies.
• Identify opportunities to enhance the customer experience.
• Process returns, exchanges, and refunds as per company policy.
• Build rapport and lasting relationships with customers.
• Contribute to a positive team environment.

Requirements

• Proven experience in a customer service or call center environment.
• Fluency in both spoken and written English and Afrikaans is mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively in a hybrid model, balancing remote and in-office responsibilities.
• High school diploma or equivalent required.
• Ability to adapt to changing priorities and learn new products/services quickly.
• A friendly, patient, and customer-oriented attitude.
• Must be able to commute to the Mossel Bay, Western Cape, ZA office as required.

Benefits

• Competitive annual salary of R .
• Hybrid work model offering flexibility.
• Medical aid benefits.
• Performance-based incentives.
• Paid time off.
• Opportunities for training and professional development.
• Friendly and supportive work environment.
• Potential for career growth within the company.
• Travel allowance for office commute.
• Contribution to a provident fund.