Customer Service Representative - Bilingual (English/Afrikaans)

Placements24; South Africa; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Health insurance

Hybrid work model

Career development

Job summary

Placements24 is seeking a Customer Service Representative fluent in English and Afrikaans to join our client in Polokwane, Limpopo. This hybrid role combines office collaboration with remote flexibility to deliver exceptional service.

You will handle inquiries, resolve issues, educate clients on financial products, and maintain accurate records, contributing to a superior customer experience across our diverse client base.

Qualifications

• Fluency in English and Afrikaans required.
• Previous customer service experience preferred.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Communicate in English and Afrikaans to assist customers.
• Process requests, transactions and account updates accurately.

Skills

Bilingual English Afrikaans

Strong communication

Hybrid work adaptability

Education

High school diploma

Tools

Customer service software

CRM systems

Job description

About the Role

Our client, a well-established financial services provider, is seeking a dedicated and articulate Customer Service Representative fluent in both English and Afrikaans to join their team in Polokwane, Limpopo, ZA . This hybrid role offers a balanced approach to work, combining office-based collaboration with remote flexibility. You will be responsible for providing exceptional customer support, addressing inquiries, resolving issues, and guiding clients through various financial services. The ideal candidate will possess outstanding communication skills, a patient and empathetic demeanor, and a thorough understanding of customer service principles. You will act as a key point of contact for a diverse clientele, ensuring their needs are met with efficiency and professionalism. We are looking for an individual committed to delivering a superior customer experience and contributing to the smooth operation of our service department. Your ability to communicate effectively in both languages will be paramount in serving our broad customer base in Polokwane, Limpopo, ZA .

Key Responsibilities

• Respond to customer inquiries via phone, email, and potentially in-person, providing accurate information and assistance.
• Effectively communicate in both English and Afrikaans to assist a diverse range of customers.
• Process customer requests, transactions, and account updates accurately and efficiently.
• Troubleshoot and resolve customer issues, complaints, and concerns in a timely and professional manner.
• Educate customers on products, services, and policies.
• Maintain detailed and accurate customer records and interaction logs.
• Adhere to all company policies, procedures, and regulatory requirements.
• Identify opportunities to improve the customer experience and escape feedback to management.
• Collaborate with team members to ensure smooth workflow and achieve team objectives.
• Contribute to a positive and customer-focused team environment.

Requirements

• High school diploma or equivalent; further education or certification in a relevant field is a plus.
• Fluency in both written and spoken English and Afrikaans is essential.
• Previous experience in customer service or a related role is preferred.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and customer service software.
• Ability to work effectively in a hybrid environment, with scheduled days in the Polokwane, Limpopo, ZA office.
• A patient, empathetic, and professional demeanor.
• Ability to manage multiple tasks and prioritize workload.
• Commitment to providing outstanding customer service.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model offering flexibility and work-life balance in Polokwane, Limpopo, ZA .
• Comprehensive training on financial products and customer service protocols.
• Opportunities for professional growth and career development.
• Supportive and collaborative team environment.
• Company benefits package, including health insurance options.
• Work with a respected organization in the financial services sector.
• Be part of a team that values diversity and inclusivity.