Customer Success Advisor

Placements24; Mossel Bay; Sur place; ZAR 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Medical aid

Professional development

Supportive team

Paid annual leave

Retirement savings plan

Performance-based bonuses

Coastal town office

Team-building activities

On-site parking

Résumé du poste

Placements24 in Mossel Bay, Western Cape, ZA is seeking a Customer Success Advisor to build lasting client relationships, onboard new customers, and ensure they achieve value from our products. This on-site role emphasizes proactive support and collaboration with a growing team.

You will manage inquiries, monitor engagement, conduct regular check-ins, and identify opportunities for upselling or cross-selling relevant solutions, while delivering exceptional service and driving loyalty across

Qualifications

• Experience in customer success or account management.
• Strong communication, negotiation and presentation skills.
• Solid understanding of CRM principles and workflows.
• Proficient in CRM software and Microsoft Office.
• Ability to work collaboratively in a team and solve problems proactively.

Responsabilités

• Develop and maintain strong, long-lasting customer relationships.
• Onboard new customers and provide training and support.
• Serve as primary point of contact for inquiries and issues.
• Monitor usage and engagement to identify improvement opportunities.
• Conduct regular check-ins and business reviews with key clients.
• Identify upsell/cross-sell opportunities and report insights.

Connaissances

Client facing

Communication

Negotiation

Presentation

Proactive problem-solving

Formation

High school diploma

Business-related degree (plus)

Outils

CRM software

Microsoft Office

Description du poste

About the Role

Our client is seeking a dedicated and proactive Customer Success Advisor to join their team in Mossel Bay, Western Cape, ZA. This on-site role is crucial for building and maintaining strong relationships with our clients, ensuring they achieve their desired outcomes with our products and services. You will be responsible for understanding customer needs, providing guidance, and proactively addressing any potential issues to foster loyalty and retention. This position requires excellent interpersonal skills, a deep understanding of customer needs, and a commitment to delivering exceptional service within a collaborative office environment. We value individuals who are passionate about helping customers succeed and thrive in a team-oriented setting. This role is based in Mossel Bay, Western Cape, ZA.

Key Responsibilities

• Develop and maintain strong, long-lasting customer relationships.
• Understand customer goals and help them achieve success with our offerings.
• Onboard new customers and provide necessary training and support.
• Act as the primary point of contact for customer inquiries and issues.
• Monitor customer usage and engagement to identify opportunities for proactive intervention.
• Gather customer feedback and share insights with internal teams for service improvement.
• Resolve customer complaints and issues promptly and effectively.
• Identify opportunities for upselling or cross-selling relevant products/services.
• Conduct regular check-ins and business reviews with key clients.
• Contribute to the overall success of the customer support team.

Requirements

• Proven experience in customer success, account management, or a similar client-facing role.
• Excellent communication, negotiation, and presentation skills.
• Strong understanding of customer relationship management principles.
• Ability to work collaboratively within a team environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Problem-solving skills and a proactive approach to customer needs.
• Must be able to work from our office located in Mossel Bay, Western Cape, ZA.
• High school diploma required; a degree in Business or related field is a plus.
• Organized and detail-oriented.
• Passion for delivering exceptional customer experiences.

Benefits

• Competitive salary package.
• Medical aid and other benefits.
• Opportunities for professional development.
• A supportive and dynamic team environment.
• Paid annual leave.
• Retirement savings plan contribution.
• Potential for performance-based bonuses.
• Office-based role in a beautiful coastal town.
• Team-building activities.
• On-site parking available.