Customer Service Representative - Bilingual (English/Afrikaans)

Placements24; Paarl; On-site; ZAR 55,000 - 83,000; Full time

Benefits offered by this job

Competitive hourly wage

Staff discounts

Ongoing training programs

On-site work environment

Career growth opportunities

Job summary

Placements24 in Paarl, Western Cape, is seeking a bilingual Customer Service Representative fluent in English and Afrikaans to join its on-site retail team. You will handle inquiries, process orders, returns, and provide product recommendations to diverse customers.

The role requires exceptional communication, patience, and problem-solving skills, with a willingness to work weekends/public holidays and maintain high service standards. A competitive hourly wage and staff discounts are offered.

Qualifications

• Proven experience in customer service or retail.
• Fluency in both English and Afrikaans (written and spoken).
• Excellent communication, listening, and interpersonal skills.
• Ability to thrive in a fast-paced environment and multitask.

Responsibilities

• Handle customer inquiries and provide information via phone, email, and in-person.
• Resolve complaints and issues with empathy and aim for first-contact resolution.
• Process orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and recommendations.
• Maintain customer records and update account information as needed.
• Adhere to service standards and contribute to a positive experience.
• Communicate effectively with customers in English and Afrikaans.
• Collaborate with team members and other departments for seamless service.
• Identify opportunities to upsell or cross-sell products where appropriate.
• Contribute to an organized and welcoming store environment.

Skills

Bilingual English/Afrikaans

Customer service experience

Communication skills

Problem-solving

Teamwork

Tools

POS systems

Basic computer applications

Job description

About the Role

Our client, a well-established retail chain, is seeking a diligent and customer-oriented Bilingual Customer Service Representative to join their vibrant team in Paarl, Western Cape. This role is essential for providing exceptional support to a diverse customer base, handling inquiries, resolving issues, and ensuring a positive shopping experience. Fluency in both English and Afrikaans is a core requirement for this position, enabling effective communication with a broad range of customers. We are looking for an individual with strong communication skills, a patient demeanor, and a genuine desire to assist others. This is an excellent opportunity to contribute to a respected local brand and develop your career in customer service within a supportive and dynamic retail environment. The ideal candidate will be adept at problem-solving and committed to upholding high service standards.

Key Responsibilities

• Handle customer inquiries and provide information about products, services, and store policies via phone, email, and in-person.
• Resolve customer complaints and issues effectively and empathetically, aiming for first-contact resolution.
• Process customer orders, returns, exchanges, and refunds accurately.
• Assist customers with product selection and provide recommendations based on their needs.
• Maintain customer records and update account information as necessary.
• Adhere to company service standards and contribute to a positive customer experience.
• Communicate effectively with customers in both English and Afrikaans.
• Collaborate with team members and other departments to ensure seamless service delivery.
• Identify opportunities to upsell or cross-sell products where appropriate.
• Contribute to maintaining an organized and welcoming store environment.

Requirements

• Proven experience in a customer service or retail role is essential.
• Fluency in both English and Afrikaans (written and spoken) is mandatory.
• Excellent communication, listening, and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle difficult customer situations calmly.
• Proficiency in using point-of-sale (POS) systems and basic computer applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A positive attitude and a genuine passion for customer service.
• Must be reliable and punctual, with a strong work ethic.
• Must be based in or willing to commute to Paarl, Western Cape for this on-site position.
• Ability to work flexible hours, including weekends and public holidays.

Benefits

• Our client offers a competitive hourly wage and potential for performance-based incentives.
• Employees are eligible for staff discounts on products and have access to ongoing training programs designed to enhance customer service skills.
• This role is strictly on-site, providing a stable work environment in Paarl, Western Cape.
• We believe in fostering a team spirit and supporting our employees' professional growth within the retail sector.
• Further details regarding compensation and benefits will be discussed during the interview process.