Client Support Specialist (Bilingual - English/Afrikaans)

Placements24; Rustenburg; Hybrid; ZAR 240,000 - 360,000; Full time

Job summary

Placements24 is assisting a leading financial services institution in Rustenburg, North West. They seek a Client Support Specialist fluent in English and Afrikaans to handle inquiries, guide clients through financial products, and deliver a high-quality remote-friendly support experience.

You will be the first point of contact via phone, email, and online chat, resolving issues, assisting with account openings, and educating clients on online banking.

Qualifications

• Proven experience in customer service or client support, preferably within the financial services industry.
• Fluency in both spoken and written English and Afrikaans is essential.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients.
• Ability to work independently and manage time effectively in a remote work setting.
• Familiarity with CRM software and standard office applications.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and online chat in both English and Afrikaans.
• Provide information and support on financial products, services, and account management.
• Troubleshoot and resolve client issues efficiently, escalating complex cases to appropriate departments.
• Assist clients with account opening, transaction inquiries, and general service requests.
• Educate clients on using online banking platforms and other digital tools.
• Maintain accurate client records and document all interactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Proactively identify client needs and suggest relevant solutions or services.

Skills

Customer service

Bilingual English-Afrikaans

CRM experience

Remote work ability

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client, a leading financial services institution, is seeking a highly adept Client Support Specialist with bilingual proficiency in English and Afrikaans to join their expanding team. This role is based in Rustenburg, North West, with a remote work arrangement, offering flexibility and autonomy. You will be the first point of contact for clients, providing comprehensive support, resolving inquiries, and guiding them through various financial products and services. The ideal candidate possesses exceptional communication skills, a strong understanding of customer service principles, and a keen eye for detail, ensuring a seamless client experience. This is a unique opportunity to contribute your skills in a client-centric organization while enjoying the benefits of remote work.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and online chat in both English and Afrikaans.
• Provide information and support on financial products, services, and account management.
• Troubleshoot and resolve client issues efficiently, escalating complex cases to appropriate departments.
• Assist clients with account opening, transaction inquiries, and general service requests.
• Educate clients on using online banking platforms and other digital tools.
• Maintain accurate client records and document all interactions in the CRM system.
• Adhere to all company policies, procedures, and regulatory requirements.
• Proactively identify client needs and suggest relevant solutions or services.

Requirements

• Proven experience in a customer service or client support role, preferably within the financial services industry.
• Fluency in both spoken and written English and Afrikaans is essential.
• Excellent interpersonal and communication skills, with the ability to build rapport with clients.
• Strong problem-solving abilities and a customer-focused approach.
• Proficiency with CRM software and standard office applications.
• Ability to work independently and manage time effectively in a remote work setting.
• A commitment to providing a high level of service and maintaining client satisfaction.
• Familiarity with the Rustenburg, North West region and its client base is advantageous.
• High school diploma or equivalent; further education or certifications are a plus.

Benefits

Our client offers a competitive salary and benefits package, including opportunities for professional development and career advancement. This role provides the flexibility of working remotely from Rustenburg, North West or any suitable location. You will be part of a supportive team that values collaboration and continuous improvement. Join an esteemed organization that prioritizes client relationships and employee well-being.