Customer Service Representative – German + English

Cross Border Talents; Umhlanga Rocks; On-site; ZAR 111,600 - 167,400; Full time

Benefits offered by this job

1x local flight to Durban

20 nights accommodation covered

Job summary

A leading recruitment agency is looking for a Customer Service Representative fluent in German and English to provide high-quality support for an online retail client. The successful candidate will handle customer inquiries via phone, email, or chat, maintain accurate records, and resolve issues efficiently in a fast-paced 24/7 environment. A Matric/Grade 12 qualification and previous customer service experience are preferred. This position requires on-site work in Umhlanga, with perks including accommodation and a local flight to Durban.

Qualifications

• Fluent in German and English.
• Matric / Grade 12 qualification is essential.
• Strong communication and problem-solving skills.
• Ability to work in a 24/7 rotating shift schedule.
• Customer service experience is a plus.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German and English.
• Provide accurate information on products, orders, and services.
• Resolve customer issues professionally and efficiently.
• Maintain accurate records of customer interactions.
• Work effectively in a fast-paced, 24/7 rotating shift environment.

Job description

Overview

Customer Service Representative – German + English

Location: Umhlanga, South Africa (On-Site)

Start Dates: April, June, August, October 2026

Work Schedule: 24/7 rotating shifts

About the Role

We are seeking German + English speaking Customer Service Representatives to support our online retail client. You will be the first contact for customers, providing high-quality support and ensuring customer satisfaction.

Responsibilities

• Handle customer inquiries via phone, email, or chat in German and English
• Provide accurate information on products, orders, and services
• Resolve customer issues professionally and efficiently
• Maintain accurate records of customer interactions
• Work effectively in a fast-paced, 24/7 rotating shift environment

Requirements

• Fluent in German and English
• Matric / Grade 12 qualification is essential
• Strong communication and problem-solving skills
• Ability to work in a 24/7 rotating shift schedule
• Customer service experience is a plus

Additional Information / Perks

• 1x local flight to Durban prior to start date
• 20 nights accommodation covered at a location selected by Concentrix
• On-site work only; relocation to Umhlanga required before start