Remote Customer Service Agent

Placements24; Pretoria; Hybrid; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Home office stipend

Health insurance

Remote training

Job summary

Placements24 is seeking a proactive Remote Customer Service Agent to join its fully remote team. You will support customers nationwide from a home-based setup, handling inquiries via phone, email and chat, and resolving issues to ensure a positive experience.

The ideal candidate is self-motivated, communicates clearly, and can manage time effectively in a remote environment, while contributing to a collaborative, supportive culture that values employee wellbeing.

Qualifications

• Experience in a customer service or call center role.
• Excellent verbal and written communication skills.
• Proficiency with computers, browsers, and standard office software.
• Ability to work independently and manage time remotely.
• Reliable high-speed internet and a dedicated home office.

Responsibilities

• Handle inbound customer inquiries with professionalism and efficiency.
• Provide accurate product, service, and policy information.
• Troubleshoot issues and guide customers to solutions.
• Maintain detailed records of interactions in the CRM.
• Adhere to service standards and metrics.
• Support a positive remote team environment through effective communication.

Skills

Customer service

Call center

CRM software

Tools

CRM system

Job description

About the Role

Our client is actively recruiting for a proactive and service-oriented Remote Customer Service Agent to join their fully remote team, supporting customers nationwide from Pretoria . You will be responsible for delivering outstanding customer support via phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive customer experience. This is an ideal opportunity for individuals who are self-motivated, possess excellent communication skills, and thrive in a flexible, home-based work environment, contributing to a company that values remote collaboration and employee well-being.

Key Responsibilities

• Handle inbound customer service inquiries with professionalism and efficiency.
• Provide accurate information about products, services, and policies.
• Troubleshoot customer problems and guide them towards effective solutions.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Adhere to company service standards and performance metrics.
• Contribute to a positive team environment through effective remote communication.

Requirements

• Proven experience in a customer service or call center role.
• Excellent verbal and written communication skills, with clear articulation.
• Proficiency in using computers, internet browsers, and common office software.
• Ability to work independently and manage time effectively in a remote setting.
• Reliable high-speed internet connection and a dedicated home office space.
• A positive attitude and a strong desire to help customers.

Benefits

• Competitive salary tailored for remote positions.
• Fully remote work arrangement offering maximum flexibility.
• Home office stipend or equipment allowance.
• Comprehensive health insurance coverage.
• Opportunities for remote training and career advancement within the company.