Customer Care Representative

Placements24; Sandton; On-site; ZAR 180,000 - 270,000; Full time

Benefits offered by this job

Competitive salary and bonuses

Health and wellness benefits

Paid time off and public holiday leave

Professional growth and development

Supportive team culture in Sandton

Job summary

Placements24 in Sandton is seeking a diligent Customer Care Representative to join our vibrant team. You will be the voice of the company, handling inquiries and resolving issues to ensure high customer satisfaction.

This role offers a structured work environment focused on teamwork, continuous learning, and delivering exceptional service to clients in the Sandton area. Key responsibilities include assisting customers by phone, email, and in person, maintaining CRM records, and following company

Qualifications

• Proven experience in a customer care or service role.
• Excellent communication and active listening skills.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using standard office software and CRM systems.
• A commitment to providing a positive customer experience.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information.
• Address and resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed customer records and update CRM systems accordingly.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and service delivery.

Skills

Customer care experience

Excellent communication

Active listening

Stress management

Teamwork

Tools

CRM systems

Office software

Job description

About the Role

Our client is seeking a diligent and customer-oriented Customer Care Representative to join their vibrant team in Sandton . This role is fundamental to providing outstanding support and ensuring that customer needs are met with professionalism and efficiency. You will be the voice of the company, handling inquiries and resolving issues to maintain high customer satisfaction. The position offers a structured work environment focused on teamwork, continuous learning, and delivering exceptional service to clients in the Sandton area.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person, providing accurate information.
• Address and resolve customer complaints and issues with empathy and efficiency.
• Maintain detailed customer records and update CRM systems accordingly.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve the customer experience and service delivery.

Requirements

• Proven experience in a customer care or service role.
• Excellent communication and active listening skills.
• Ability to handle stressful situations calmly and effectively.
• Proficiency in using standard office software and CRM systems.
• A commitment to providing a positive customer experience.

Benefits

• Competitive salary and potential for performance bonuses.
• Comprehensive health and wellness benefits.
• Paid time off and public holiday leave.
• Opportunities for professional growth and development.
• A positive and supportive team culture in Sandton .