Customer Service Representative

TELUS Digital; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TELUS Digital in Cape Town is seeking an energetic customer support professional to engage customers by phone, email and chat, and turn inquiries into positive outcomes.

The ideal candidate has at least 6 months of relevant experience, excellent phone etiquette, strong written and spoken communication, and the ability to multitask across platforms while delivering accurate information about product, pricing and availability.

Qualifications

• At least 6 months of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Skills

Phone etiquette

Verbal communication

Interpersonal skills

Multitasking

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 6 months of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work