Customer Service Representative

Talent Shore; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

A customer service company in South Africa is seeking a mid-senior level professional to provide support via phone, email, and chat. The ideal candidate will be responsible for solving customer issues, cross-selling, upselling, and tracking performance metrics. This is a full-time position offering the opportunity to make a positive impact on customer experience.

Responsibilities

• Provide prompt and courteous support, maintaining professionalism on every call.
• Spot opportunities to upsell or cross-sell while assisting customers.
• Track and report on key performance indicators to meet targets.
• Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.

Job description

Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.

Responsibilities

• Be the friendly, helpful voice on the phone, email, or chat – solving problems and making someone’s day.
• Cross-Selling and Upselling: Spot opportunities to upsell or cross-sell – helping customers find exactly what they need and processing their orders accurately.
• Phone Answering: Provide prompt and courteous support, maintaining professionalism on every call.
• Reporting on Daily KPIs: Track and report on key performance indicators, ensuring targets are met and exceeded.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Customer Service
• Hospitals and Health Care