Customer Service Consultant

Arch Staffing SA; Midrand; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Arch Staffing SA in Midrand, South Africa is seeking an energetic customer service consultant to join our team. You will answer questions and requests from customers, aiming to resolve issues promptly and professionally.

Key duties include listening to concerns, taking orders and processing payments, recording customer information, updating accounts, handling complaints, keeping interaction records, and referring complex cases to supervisors to ensure customer satisfaction.

Qualifications

• Strong verbal communication skills.
• Customer-focused attitude and problem-solving mindset.
• Ability to record and maintain accurate information.

Responsibilities

• Listening to customer concerns and providing information, answers, or responses.
• Taking orders and processing billings and payments.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Handling customer complaints and processing returns effectively.
• Keeping records of customer interactions.
• Ensuring customer satisfaction or referring customers to supervisors.

Job description

We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers.

Responsibilities:

• Listening to customer concerns and providing information, answers, or responses.
• Taking orders and processing billings and payments.
• Obtaining and correctly recording customer information.
• Reviewing and making changes to customer accounts.
• Handling customer complaints and processing returns effectively.
• Keeping records of customer interactions.
• Ensuring customer satisfaction or referring customers to supervisors.