Telesales Representative

Profile Personnel; East London; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Profile Personnel in East London is looking for a Telesales Representative to promote products and services over the phone. This role requires making outbound calls, meeting sales targets, and building relationships with customers.

The ideal candidate will possess strong communication skills, a confident telephone manner, and a sales-driven attitude. Experience in telesales is a plus, but motivation and the ability to handle rejection are key.

Qualifications

• Strong verbal communication and interpersonal skills are essential.
• Ability to handle rejection and remain motivated is crucial.
• Basic computer literacy is preferred.

Responsibilities

• Make outbound calls to promote products or services.
• Follow up on leads generated through marketing.
• Achieve sales targets and handle objections professionally.

Skills

Strong verbal communication

Persuasive telephone manner

Good problem-solving skills

Active listening skills

Sales experience (telesales or call center)

Tools

CRM software

Job description

A Telesales Representative is responsible for contacting potential and existing customers by phone to promote products or services, generate sales, and build customer relationships. The role involves meeting sales targets, handling customer inquiries, and maintaining accurate records of interactions.

Key Responsibilities

• Make outbound calls to prospective and existing customers to promote products or services.
• Follow up on leads generated through marketing campaigns or referrals.
• Understand customer needs and recommend suitable solutions.
• Explain product features, pricing, and benefits clearly and persuasively.
• Achieve daily, weekly, and monthly sales targets.
• Handle objections professionally and negotiate to close sales.
• Process orders accurately and efficiently.
• Maintain detailed records of calls, sales, and customer information in CRM systems.
• Build and maintain ongoing customer relationships to encourage repeat business.
• Stay updated on product knowledge, promotions, and sales techniques.

Skills & Qualifications

• Strong verbal communication and interpersonal skills.
• Persuasive and confident telephone manner.
• Ability to handle rejection and remain motivated.
• Basic computer literacy and experience with CRM software (preferred).
• Good problem-solving and active listening skills.
• Sales experience (telesales or call center) is an advantage but not always required.