Customer Service Consultant

Arch Staffing SA; Durban; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Arch Staffing SA in Durban is seeking an energetic customer service consultant to join our team. You will answer questions and requests from customers, addressing inquiries and resolving issues to ensure satisfaction.

The ideal candidate communicates professionally, demonstrates strong customer service and computer skills, and maintains a courteous phone presence while helping customers with our products and services, including accurate data entry and use of Microsoft Office.

Qualifications

• High school diploma or equivalent.
• Good data entry and typing skills.
• Strong working knowledge of computer software, including Microsoft Office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.
• Patience.

Responsibilities

• Answer questions and requests from customers.
• Address inquiries and resolve issues.
• Provide information on our products and services.

Skills

Data entry

Typing

Interpersonal skills

Communication

Problem-solving

Phone presence

Patience

Customer service

Education

High School Diploma

Tools

Microsoft Office

Job description

We are looking for an energetic, well-spoken customer service consultant to join our team and answer questions and requests from our customers. The responsibilities of the customer service consultant include addressing inquiries, resolving issues, and providing information on our products and services.

The ideal candidate should be well-spoken with a professional demeanor and strong customer service and computer skills.

Requirements:

• High school diploma or equivalent.
• Good data entry and typing skills.
• Strong working knowledge of computer software, including Microsoft office.
• Excellent interpersonal, customer service, and communication skills.
• Good problem-solving skills.
• A professional phone presence.
• Patience.