Customer Service Representative (Remote)

Matrashabd Consulting; Cape Town; Remote; ZAR 201,000 - 268,000; Full time

Job summary

Matrashabd Consulting is seeking a customer-focused Customer Service Representative to assist customers remotely through phone, email, chat, or other communication channels. The ideal candidate should have excellent communication skills, patience, and the ability to resolve customer questions and concerns professionally.

The role requires handling inquiries, providing accurate product and account information, and resolving routine issues while maintaining professional standards.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer and internet skills.
• Reliable internet connection and suitable remote workspace.
• Previous customer service or contact center experience is preferred.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or online platforms.
• Provide accurate information about products, services, orders, or accounts.
• Resolve customer complaints and routine service issues professionally.
• Record customer interactions and update relevant customer information.
• Escalate complex or unresolved issues to the appropriate team.
• Follow company procedures and maintain professional customer service standards.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Basic computer skills

Internet skills

Remote workspace setup

Education

High school diploma or equivalent

Job description

Job Summary

We are seeking a customer-focused Customer Service Representative to assist customers remotely through phone, email, chat, or other communication channels. The ideal candidate should have excellent communication skills, patience, and the ability to resolve customer questions and concerns professionally.

Key Responsibilities

• Respond to customer inquiries through phone, email, chat, or online platforms.
• Provide accurate information about products, services, orders, or accounts.
• Resolve customer complaints and routine service issues professionally.
• Record customer interactions and update relevant customer information.
• Escalate complex or unresolved issues to the appropriate team.
• Follow company procedures and maintain professional customer service standards.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic computer and internet skills.
• Reliable internet connection and suitable remote workspace.
• Previous customer service or contact center experience is preferred.