German Customer Service Representatives

TELUS Digital; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

TELUS Digital in South Africa is seeking a customer support specialist who loves talking to people and proactively solving issues. You will aim to turn customers into passionate evangelists for our products and services.

Responsibilities include assisting German-speaking customers by phone, email, and chat, delivering accurate product and pricing information, collaborating with internal teams, and ensuring accurate data entry across platforms to support customer satisfaction.

Qualifications

• At least 6 months of relevant work experience.
• Excellent phone etiquette and verbal, written, and interpersonal skills.
• Ability to multi-task, organize, and prioritize work.
• Valid National ID and Matric Certificate or equivalent.

Responsibilities

• Communicate with German customers via phone, email and chat.
• Provide knowledgeable answers to questions about product, pricing and availability.
• Work with internal departments to meet customer's needs.
• Data entry in various platforms.

Skills

Phone etiquette

Verbal communication

Written communication

Interpersonal skills

Multitasking

Organizational skills

Education

Matric Certificate

Job description

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with German customers via phone, email and cha
• Provide knowledgeable answers to questions about product, pricing and availability
• yWork with internal departments to meet customer's need
• sData entry in various platform

Qualifications

• At least 6 months of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Requirement: Valid National ID and Matric Certificate or equivalent