Customer Service Agent

HireHive; Mbombela (Nelspruit); On-site; ZAR 120,000 - 210,000; Full time

Job summary

HireHive is seeking a friendly and professional Customer Service Agent to join our team in Mbombela. You will assist customers, resolve queries, and ensure a positive experience across phone, email, chat, and other channels.

Key duties include providing accurate information, handling inquiries, and maintaining thorough records. A calm, detail-oriented, and reliable team player who can work well independently will thrive in this role.

Qualifications

• Excellent verbal and written communication is essential.
• Active listening and clear problem-solving abilities are required.
• Able to learn new systems quickly and adapt to processes.
• Remain calm and professional when dealing with difficult customers.
• Strong attention to detail and good organizational skills.
• Reliable, punctual and able to work well independently and in a team.
• Customer-first attitude with willingness to go the extra mile.

Responsibilities

• Respond to customer enquiries via phone, email, chat, and other channels.
• Provide accurate information about products and services.
• Handle complaints and resolve issues professionally and efficiently.
• Process requests, orders, returns, or account-related queries as needed.
• Keep accurate records of customer interactions and follow up on outstanding matters.
• Escalate complex issues to the appropriate department when necessary.
• Maintain a professional and helpful attitude at all times.

Skills

Communication

Listening

Problem-solving

System learning

Calm under pressure

Attention to detail

Organizational skills

Reliability

Team player

Customer-first

Job description

We are looking for a friendly, professional, and customer-focused Customer Service Agentto join our team. The successful candidate will be responsible for assisting customers, resolving queries, providing accurate information, and ensuring every customer has a positive experience with our company.

Key Responsibilities

• Respond to customer enquiries via phone, email, chat, and other communication channels.

• Provide accurate information about our products and services.

• Handle customer complaints and resolve issues professionally and efficiently.

• Process customer requests, orders, returns, or account-related queries where required.

• Keep accurate records of customer interactions and follow up on outstanding matters.

• Escalate complex issues to the appropriate department when necessary.

• Maintain a professional and helpful attitude at all times.

• Work closely with team members to ensure customer needs are met.

Requirements

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• The ability to learn new systems quickly.

• Ability to remain calm and professional when dealing with difficult customers.

• Strong attention to detail and good organizational skills.

• Reliable, punctual, and able to work well independently and as part of a team.

• A customer-first attitude and a willingness to go the extra mile.