Customer Support Representative

OSA Outsourcing Advantage; South Africa; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Weekly payments

Weekends off

Growth Opportunities

Job summary

Outsourcing Advantage is a boutique BPO specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Join our team to respond to inquiries, resolve issues professionally, document interactions accurately, and escalate complex problems while meeting time and quality targets for ET business

Qualifications

• 2+ years of customer service experience.
• Excellent English communication.
• CRM/ticketing system experience.
• Problem-solving skills.
• Ability to multitask.
• Professional attitude.
• Reliable internet connection.
• Customer-focused mindset.
• English proficiency at a C1 level or higher with a slight to neutral accent.
• Availability to work during Eastern Time (ET) business hours.

Responsibilities

• Respond to customer inquiries.
• Resolve issues professionally.
• Document interactions accurately.
• Escalate complex issues.
• Meet response-time goals.
• Maintain customer satisfaction.
• Collaborate with internal teams.
• Follow company procedures.

Skills

Customer service

English proficiency

CRM experience

Problem solving

Multitasking

Professional attitude

Reliable internet

Customer focus

Tools

Zendesk

Freshdesk

Intercom

Salesforce

Job description

• Excellent English communication

Outsourcing Advantage is a boutique business process outsourcing (BPO) firm specializing in back-office and customer service support for US-based businesses. We are building a talent pool of Customer Support Representatives who are passionate about delivering exceptional customer experiences across phone, email, chat, and social media channels.

Key Responsibilities

• Respond to customer inquiries
• Resolve issues professionally
• Document interactions accurately
• Escalate complex issues
• Meet response-time goals
• Maintain customer satisfaction
• Collaborate with internal teams
• Follow company procedures

Requirements

• 2+ year of customer service experience
• Excellent English communication
• CRM/ticketing system experience
• Problem-solving skills
• Ability to multitask
• Professional attitude
• Reliable internet
• Customer-focused mindset
• English proficiency at a C1 level or higher (written and verbal) with a slight to neutral accent
• Availability to work during Eastern Time (ET) business hours

Preferred Qualifications

• Experience with Zendesk, Freshdesk, Intercom, or Salesforce
• BPO or SaaS experience

Benefits

• Opportunity to work on diverse and exciting projects
• Supportive and collaborative work environment
• Weekly payments
• Weekends off
• Growth Opportunities