Customer Service Operations Co-ordinator

Lumenii; Cape Town; On-site; ZAR 201,000 - 268,000; Full time

Job summary

bioCURE EnvironmentalCleaning Services is seeking a highly organised Customer Service Operations Co-ordinator in Cape Town to manage the service delivery hub. You will schedule daily routes, issue work orders, onboard new clients and coordinate deliveries, while maintaining accurate data across systems and ensuring timely customer updates.

The role requires strong administrative skills, experience with CRM and MS Office, and the ability to communicate professionally via WhatsApp and email.

Qualifications

• Matric certificate or equivalent.
• Experience scheduling, service coordination or admin roles.
• Experience with route planning and issuing work orders.
• Strong administrative and organisational skills.
• Experience communicating with customers via WhatsApp and email.
• Proficient across multiple digital platforms including CRM and MS Office.
• Excellent written and verbal communication; attention to detail.
• Willingness to work on-site at the PEDI Operations Hub in Philippi from 07:00 to 16:00.
• Experience in cleaning, waste management, or facilities service is beneficial.

Responsibilities

• Plan and issue daily routes and work orders accurately and on time.
• Provide clear and professional service communication to customers.
• Process product orders and coordinate deliveries.
• Maintain accurate information across scheduling, CRM, and customer-management systems.
• Monitor SLA adherence and flag risks before breaches occur.
• Provide reliable reporting and operational data.
• Manage customer service tickets through to resolution.
• Onboard new clients and capture required information.
• Coordinate service requirements with Operations Manager and Billing Admin.
• Update CRM and operational systems daily; compile weekly and monthly reports.

Skills

Scheduling and coordination

Customer service communication

Administration & Organisation

WhatsApp and email communication

CRM software proficiency

MS Office

Attention to detail

Multi-priority management

Problem solving

Team collaboration

Education

Matric certificate

Administration, office management or logistics qualification

Tools

CRM software

Accounting/billing systems

Cloud storage

Job management software

Microsoft Office

Job description

Customer Service Operations Co-ordinator

Cape Town, South Africa | Posted on 08/19/2026

bioCURE EnvironmentalCleaning Services is committed to delivering reliable, high-quality servicewhile operating according to its values of trust, integrity, hope, fun andinnovation.

They are looking for ahighly organised and systems-driven Customer Service Operations Co-ordinator tomanage the operational hub of our service delivery.

Purpose of the Role

The Customer ServiceOperations Co-ordinator will ensure that daily services are scheduled,communicated and administered accurately. Acting as the central link betweencustomers and internal operational teams, the role is responsible for routeplanning, work orders, customer onboarding, product orders, deliveries, servicetickets, compliance administration and operational reporting.

Main Outcomes

The successfulcandidate will:

• Ensure daily routes and work orders are planned and issuedaccurately and on time.
• Provide customers with clear, professional and responsive servicecommunication.
• Process product orders and coordinate deliveries efficiently.
• Maintain accurate information across operational andcustomer-management systems.
• Track service-level agreement adherence and identify risks beforebreaches occur.
• Provide reliable reporting and accurate operational data.
• Ensure customer service tickets are managed through toresolution.

Key Responsibilities

Client Onboarding

• Set up new clients accurately across the relevant company systemsand digital touchpoints.
• Ensure all required customer information and documentation arecaptured and maintained.

Daily Service Coordination

• Issue accurate work orders within the required deadlines.
• Identify and resolve scheduling conflicts before they affectservice delivery.
• Coordinate service requirements with the Operations Manager,Field Service Coordinator, Logistics Co and Billing Admin.

Orders and Deliveries

• Process customer product orders accurately.
• Coordinate product deliveries alongside scheduled service routes.
• Monitor outstanding orders and follow up to ensure timelydelivery.

Customer Service and Communication

• Communicate directly with customers regarding accessarrangements, scheduling and service updates.
• Respond professionally to customers via WhatsApp and email.
• Log, track and resolve customer service tickets.
• Investigate service-related issues and provide practical,customer-focused solutions.
• Escalate matters appropriately when additional support ordecision-making is required.

SLA and Compliance Administration

• Monitor SLA adherence for each client.
• Identify and flag service risks before they become SLA breaches.
• Maintain accurate, complete and up-to-date compliance files.

Reporting and Systems

• Update the CRM and relevant operational systems daily.
• Compile the weekly service report.
• Provide accurate and complete information for the monthlyOperations Pack.
• Maintain clean, consistent data across scheduling, finance, CRMand document-management systems.

Experience & Qualifications

The ideal candidateshould have:

• A Matric certificate.
• Proven experience in scheduling, service coordination or anadministration-focused role.
• Experience with route planning, issuing work orders andprocessing orders or deliveries.
• Strong administrative and organisational skills.
• Experience communicating directly with customers via WhatsApp andemail.
• Experience logging and resolving customer service tickets.
• Confidence working across multiple digital platforms, includingjob-management or CRM software, cloud-based file storage, accounting orbilling systems and Microsoft Office.
• Excellent written and verbal communication skills.
• Strong attention to detail and the ability to meet recurringdaily deadlines.
• The ability to manage multiple priorities calmly andprofessionally.
• A proactive, solutions-focused approach to problem-solving.
• A positive attitude and willingness to work effectively withpeople at all organisational levels.
• Alignment with bioCURE’s values of trust, integrity, hope, funand innovation.
• Willingness to work on-site at the PEDI Operations Hub inPhilippi from 07:00 to 16:00.
• A relevant qualification inadministration, office management or logistics would be advantageous.
  
• Experience in the cleaning, waste management, facilities management or asimilar service-based industry would also be beneficial.