Customer Operations Coordinator

Time Personnel; Cape Town; On-site; ZAR 180,000 - 360,000; Full time

Job summary

Time Personnel in Cape Town seeks a Customer Operations Coordinator to be the hub of day-to-day operations across manufacturing, logistics, scheduling and client focus.

The role coordinates client orders from scheduling through delivery and involves hands-on dispatch, HR administration and payroll inputs, while building strong client relationships with staff and suppliers.

Qualifications

• 4+ years in operations coordination or logistics in fast-moving environments.
• 2+ years HR administration including leave and payroll inputs.
• Proficient in Google Workspace, spreadsheets and calendar tools.
• Valid driver’s licence and health and safety training.

Responsibilities

• Coordinate scheduling, deliveries, installations, rentals, and transport use.
• Resolve clashes between production, dispatch, rentals and installation; escalate capacity conflicts.
• Book external transport and freight for local and export orders.
• Run dispatch checks and ensure shipments leave with complete components.
• Manage rental calendar, deposits, loadouts, returns and payments with Finance.
• Schedule site briefs, equipment lists and client contacts for installations.
• Track quotes and invoices; log them in the sales pipeline.
• Coordinate recruitment logistics: adverts, interviews, contracts, induction and onboarding.

Skills

Operations coordination

Scheduling

HR administration

Driving licence

Deadline-driven

Education

Matric /Equivalent

Tools

Google Workspace

Todoist & task tools

Shared calendars

Job description

Customer Operations Coordinator job vacancy in Cape Town.

Are you the central point of day-to-day operations within a manufacturing, logistics, scheduling and customer focused role?

Our client a leader in their field in Epping is looking for an operational individual who can coordinate the full logistics from the client order, scheduling, operations, to final delivery and customer satisfaction.

Strong administration skills with ability to work to firm deadlines. Lead with confidence to build solid relationships with clients engaging with all staff from start to finish.

Requirements:

• Matric, or equivalent qualification
• 4+ years in operations coordination, logistics or office management in manufacturing, events, construction or a similar fast-moving environment
• Hands-on scheduling of deliveries, drivers, teams or installations
• 2+ years running HR administration in a South African business, including disciplinary processes, leave and payroll inputs
• Strong with Google Workspace, spreadsheets, shared calendars and task tools (Todoist or similar
• Valid driver’s licence
• First aid or health and safety representative training

Duties and Responsibilities:

• Scheduling and coordination, deliveries, collections, installations, rentals, driver and vehicle use, staff availability
• Resolve clashes between production, dispatch, rentals and installation before they happen, escalating capacity conflicts
• Book and confirm external transport, couriers and freight collections for local and export orders
• Run dispatch hands-on: packing lists, loading, and checks against the pre-dispatch checklist so every tent leaves with every component
• Make sure nothing leaves without payment cleared, working with Finance on incoming
  payments
• Schedule the installation team with full site briefs, equipment lists and client contacts
• Quote and invoice rental and installation clients, logging every quote in the shared sales pipeline
• Manage the rental calendar, bookings, deposits, loadouts and returns
• Inspect returned rentals within one working day, log condition, schedule repairs and invoice clients for damage
• Capture, route and track operational messages, requests and changes in the task system
• Deliver a weekly ops and people report to the Head of Operations and MD
• Run leave, attendance, overtime and absence tracking, and prepare monthly payroll inputs for Finance
• Coordinate recruitment logistics and onboarding: adverts, interviews, contracts, induction and first-week checklists
• Keep statutory compliance current: UIF, COIDA, Employment Equity reporting where applicable, health and safety appointments, first aid and fire training
• Schedule probation and performance reviews and make sure they happen on time