Customer Service Officer

Placements24; Polokwane; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Professional development

Remote-friendly culture

Job summary

Placements24 is hiring a Customer Service Officer for a remote-first team serving clients in and around Polokwane. You will address inquiries, resolve issues, and provide information to ensure a positive customer experience from a fully remote setup.

Ideal candidates are empathetic, resourceful, and capable of working autonomously. This role offers competitive compensation, health benefits, paid time off, and opportunities for professional development within a supportive remote culture.

Qualifications

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer service software and standard office applications.
• Ability to remain calm and professional, especially during challenging interactions.
• Strong time management skills and the ability to work effectively remotely.
• High school diploma or equivalent; experience in a remote role is a plus.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat channels professionally and courteously.
• Provide detailed information regarding products, services, pricing, and company policies.
• Process customer orders, forms, applications, and requests accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain customer records and update account information as needed.
• Collaborate with internal teams to ensure a seamless customer experience.

Job description

About the Role

Our client is actively recruiting a personable and efficient Customer Service Officer to join their remote-first team, catering to the needs of clients in and around Polokwane . This role is central to ensuring customer satisfaction by addressing inquiries, resolving complaints, and providing information about our client's offerings. You will be a key ambassador for the brand, building positive relationships through exceptional communication. This position is ideal for an individual who is empathetic, resourceful, and adept at working autonomously in a virtual environment, contributing to a culture that prioritizes customer happiness and professional service delivery.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and chat channels professionally and courteously.
• Provide detailed information regarding products, services, pricing, and company policies.
• Process customer orders, forms, applications, and requests accurately.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Maintain customer records and update account information as needed.
• Collaborate with internal teams to ensure a seamless customer experience.

Requirements

• Previous experience in a customer service or call center environment.
• Excellent communication, listening, and problem-solving skills.
• Proficiency in using customer service software and standard office applications.
• Ability to remain calm and professional, especially during challenging interactions.
• Strong time management skills and the ability to work effectively remotely.
• High school diploma or equivalent; experience in a remote role is a plus.

Benefits

• Competitive annual salary and potential for performance bonuses.
• Fully remote role offering excellent work-life integration.
• Comprehensive health and wellness benefits package.
• Paid time off and opportunities for professional development.
• A supportive and engaging remote team culture.