Client Relations Associate

Placements24; East London; On-site; ZAR 360,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Professional development

Collaborative work environment

Stable employment

Job summary

Placements24 in Queenstown is seeking a proactive Client Relations Associate to join their team in Queenstown. You will be the first point of contact for clients, handling inquiries and resolving issues with professionalism and care to ensure excellent service.

The role focuses on building lasting client relationships, providing information on services and company updates, and maintaining accurate CRM records. A collaborative environment and opportunities for development support career growth.

Qualifications

• Experience in client relations, customer service, or account management.
• Excellent communication, interpersonal, and negotiation skills.
• Proficiency in using CRM software and standard office applications.

Responsibilities

• Act as the primary contact for clients, addressing inquiries and concerns promptly.
• Build and nurture strong, long-lasting client relationships.
• Provide information on services, products, and company updates.

Skills

Client relations

Customer service

Account management

Job description

About the Role

Our client is seeking a proactive and personable Client Relations Associate to join their team in Queenstown . This role is pivotal in building and maintaining positive relationships with our clients, ensuring their needs are met and their experience with our services is exceptional. You will be the first point of contact for many clients, handling inquiries and resolving issues with professionalism and care. Join a team committed to excellence and contribute to our continued success in the Eastern Cape .

Key Responsibilities

• Act as the primary contact for clients, addressing their inquiries and concerns promptly.
• Build and nurture strong, long-lasting client relationships.
• Provide information on services, products, and company updates.
• Resolve client issues efficiently, escalating when necessary to ensure customer satisfaction.
• Maintain accurate client records and interaction logs in the CRM system.
• Proactively identify opportunities to enhance client satisfaction and retention.

Requirements

• Previous experience in a client relations , customer service , or account management role.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software and standard office applications.
• Ability to work effectively within a team in our Queenstown office.
• A commitment to delivering outstanding service.

Benefits

• Competitive annual salary and potential for bonuses.
• Comprehensive medical and retirement benefits.
• Opportunities for professional development and career advancement.
• A supportive and collaborative work environment.
• Stable employment with a respected organization.