Customer Support Specialist - Entry Level

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Entry-level salary

Comprehensive training

Medical benefits

Career advancement

Friendly team

Job summary

Placements24 in Queenstown is seeking an enthusiastic Customer Support Specialist for an entry-level role. You will provide essential support to customers, addressing their queries and ensuring a positive experience.

Comprehensive training will help you grow within the organization. Responsibilities include responding to inquiries via phone and email, assisting with basic troubleshooting, documenting interactions, and escalating complex issues as needed while maintaining high customer

Qualifications

• High school diploma or equivalent qualification required.
• Excellent verbal and written communication skills.
• A positive attitude and strong desire to learn.
• Ability to follow instructions and work effectively in a team.
• Basic computer literacy and familiarity with customer service principles.

Responsibilities

• Respond to customer inquiries via phone and email regarding services and products.
• Assist customers with basic troubleshooting and issue resolution.
• Document customer interactions and feedback accurately.
• Escalate complex issues to senior support staff when necessary.
• Maintain a high level of customer satisfaction through helpful and efficient service.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and dedicated Customer Support Specialist to join their team in Queenstown . This entry-level position is perfect for individuals passionate about helping others and beginning a career in customer service. You will provide essential support to customers, addressing their queries and ensuring a positive experience. We offer comprehensive training and a supportive environment to help you succeed and grow within our organization, making a real difference in our customers' interactions.

Key Responsibilities

• Respond to customer inquiries via phone and email regarding services and products.


• Assist customers with basic troubleshooting and issue resolution.


• Document customer interactions and feedback accurately.


• Escalate complex issues to senior support staff when necessary.


• Maintain a high level of customer satisfaction through helpful and efficient service.

Requirements

• High school diploma or equivalent qualification required.


• Excellent verbal and written communication skills.


• A positive attitude and strong desire to learn.


• Ability to follow instructions and work effectively in a team.


• Basic computer literacy and familiarity with customer service principles.

Benefits

• Competitive entry-level salary with regular increments.


• Comprehensive training program and ongoing support.


• Medical and dental benefits.


• Opportunities for career advancement within the customer support department.


• A friendly and encouraging team atmosphere.