Customer Care Agent

Placements24; East London; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Training & development

Supportive culture

Stable employment

Job summary

Placements24 is seeking a compassionate Customer Care Agent to join our client’s Queenstown office in a team-driven environment. You will handle inquiries, resolve issues, and help maintain high customer satisfaction through clear communication.

This on-site role offers training, competitive pay, medical aid, and retirement benefits, with opportunities for performance-based bonuses. A patient, empathetic, and collaborative mindset will help you thrive.

Qualifications

• Experience in customer care or customer service.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience, empathy and a customer-first attitude.
• Ability to work in a team-based, office environment in Queenstown.

Responsibilities

• Handle customer inquiries and complaints via phone and email in a professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues promptly with first-contact resolution where possible.
• Document interactions and feedback accurately in the CRM system.
• Collaborate with team members to share best practices and improve service delivery.

Skills

Customer care

Communication

Problem solving

Teamwork

Empathy

Tools

CRM software

Job description

About the Role

Our client is seeking a compassionate and efficient Customer Care Agent to join their dedicated team in Queenstown . This role is central to fostering positive customer relationships by addressing inquiries, resolving issues, and ensuring a high level of satisfaction. You will be the voice of the company, providing friendly and knowledgeable support. This on-site position is perfect for an individual who enjoys direct interaction with customers and thrives in a supportive, team-oriented office environment in Queenstown .

Key Responsibilities

• Handle customer inquiries and complaints via phone and email in a professional manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues promptly and effectively, aiming for first-contact resolution.
• Document customer interactions and feedback accurately in the CRM system.
• Collaborate with team members to share best practices and improve service delivery.

Requirements

• Previous experience in a customer care or customer service role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience, empathy, and a customer-first attitude.
• Ability to work effectively in a team-based, office environment in Queenstown .

Benefits

• Competitive annual salary and potential for performance bonuses.
• Comprehensive medical aid and retirement benefits.
• Opportunities for ongoing training and skill enhancement.
• A supportive and friendly workplace culture.
• Stable employment with a reputable organization.