Customer Care Representative

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary

Health benefits

Career growth

Training opportunities

Team environment

Job summary

Placements24 in Queenstown, Eastern Cape, is seeking a motivated Customer Care Representative to join a hybrid support team. You will be the primary contact for customers, handling inquiries, resolving issues, and providing information about our client's services.

The role emphasizes strong communication, empathy, and the ability to manage multiple tasks while using CRM systems. Hybrid model offers in-office engagement with remote flexibility, accompanied by health benefits and ongoing training.

Qualifications

• Previous experience in customer care or service required.
• Strong communication and active listening skills.
• Proficiency with standard office software and CRM systems.

Responsibilities

• Handle inbound customer inquiries via phone, email, and in-person channels.
• Provide accurate information about products, services and policies.
• Resolve customer issues in a timely, professional manner.
• Document interactions in the CRM and maintain records.
• Escalate complex issues to internal teams when needed.
• Help the team meet customer satisfaction and efficiency targets.

Skills

Customer Care

Communication

Active Listening

CRM Software

Multitasking

Education

High School Diploma

Tools

CRM Software

Job description

About the Role

Our client is looking for a motivated and friendly Customer Care Representative to join their hybrid support team in Queenstown, Eastern Cape. This role is essential for ensuring that customers receive exceptional service and support. You will be the primary point of contact for customers, handling inquiries, resolving issues, and providing information about our client's services. This position offers a blend of in-office engagement and remote flexibility, supporting a positive and efficient customer experience.

Key Responsibilities

• Handle inbound customer inquiries via phone, email, and potentially in-person channels.
• Provide accurate and helpful information regarding products, services, and policies.
• Address and resolve customer issues and complaints in a timely and professional manner.
• Document customer interactions and maintain updated records in the CRM system.
• Escalate complex issues to the appropriate internal teams for resolution.
• Contribute to team goals by meeting performance metrics for customer satisfaction and efficiency.

Requirements

• Previous experience in a Customer Care or customer service role is required.
• Strong communication and active listening skills.
• Proficiency in using standard office software and CRM systems.
• Ability to manage multiple tasks and prioritize effectively.
• A patient, empathetic, and positive attitude towards customers.
• High school diploma or equivalent; relevant certifications are a plus.

Benefits

• Competitive salary and performance incentives.
• Hybrid work model promoting work-life balance.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and ongoing training.
• Supportive team environment focused on collaboration and shared success.