E-commerce Customer Service Representative

Placements24; East London; On-site; ZAR 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical aid and retirement fund

Training and skill development

Employee discounts on company products

Job summary

Placements24 is seeking an E-commerce Customer Service Representative to join our Queenstown office, handling orders, inquiries, returns and product information with attention to accuracy and empathy. You will be the first point of contact for customers online, ensuring a positive brand experience.

The role requires clear communication, problem-solving, and comfort with computer systems, delivering friendly, proactive support via phone, email and chat to improve customer satisfaction.

Qualifications

• Minimum high school diploma or equivalent; some college education preferred.
• Prior experience in customer service, preferably e-commerce.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Proficiency with computer systems and common office software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Provide accurate information about products, pricing, and promotions.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback and report recurring issues to management for process improvement.

Skills

Customer service experience

Communication skills

Problem-solving

Computer literacy

Education

High school diploma or equivalent

Some college education preferred

Job description

About the Role

Our client is seeking a friendly and efficient E-commerce Customer Service Representative to join their team in Queenstown . This role is vital for ensuring our customers have a positive experience when interacting with our brand online. You will be the first point of contact for customer inquiries, assisting with orders, product information, returns, and general support. The ideal candidate is patient, empathetic, and possesses excellent communication skills. This position is based in our Queenstown office, offering a supportive team environment and the chance to make a real difference in customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Provide accurate information about products, pricing, and promotions.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Maintain detailed records of customer interactions and transactions.
• Gather customer feedback and report recurring issues to management for process improvement.

Requirements

• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service, preferably in an e-commerce setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer‑centric attitude.
• Proficiency with computer systems and common office software.
• Ability to remain calm and professional under pressure.

Benefits

• Competitive annual salary.
• Opportunity to work within a supportive team in Queenstown .
• Comprehensive medical aid and retirement fund.
• On-the-job training and opportunities for skill development.
• Employee discounts on company products.