Customer Service Coordinator - Paarl Community Support

Placements24; Paarl; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Competitive remuneration

Meaningful community work

Job summary

Placements24 in the Paarl area is seeking a highly organized Customer Service Coordinator to support community members through a hybrid work model, balancing on-site engagement with remote administration and data handling.

You will manage inquiries across phone, email and in-person visits, provide information about services, assist with applications, coordinate with internal teams, maintain records, schedule outreach activities, and help deliver a compassionate, responsive service to residents

Qualifications

• Previous experience in customer service, administration, or community support.
• Excellent communication and interpersonal skills.
• Ability to work a hybrid schedule and handle confidential information.

Responsibilities

• Manage inbound inquiries via phone, email, and in-person visits.
• Provide information about services and community resources.
• Assist with applications, registrations, and service requests.
• Coordinate with departments to ensure seamless service delivery.
• Maintain detailed records of interactions and actions taken.
• Schedule appointments and support community outreach activities.
• Adhere to data privacy policies.
• Contribute to a welcoming environment for community members.

Skills

Customer service

Administration

MS Office

Data entry

Communication

Education

High school diploma

Tools

MS Office Suite

Job description

About the Role

Our client, a community-focused organization in the Paarl, Western Cape area, is seeking a highly organized and empathetic Customer Service Coordinator. This role operates on a hybrid model, blending essential on-site engagement with remote administrative tasks, offering flexibility to the right candidate. You will be the primary point of contact for community members, providing information, addressing concerns, and ensuring efficient service delivery. The ideal candidate possesses excellent communication skills, a compassionate demeanor, and a strong ability to manage multiple responsibilities effectively. Working within a dedicated team, you will contribute to the positive impact our client makes within the Paarl community. This is a fantastic opportunity for someone looking to apply their customer service skills in a meaningful context. You will handle inquiries via various channels and coordinate with internal resources to resolve issues, ensuring a high level of satisfaction for all stakeholders.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and in-person visits.
• Provide accurate information about services, programs, and community resources.
• Assist community members with applications, registrations, and service requests.
• Address and resolve customer concerns and complaints in a professional and timely manner.
• Coordinate with different departments to ensure seamless service delivery.
• Maintain detailed records of customer interactions and actions taken.
• Schedule appointments and manage calendars for community outreach activities.
• Assist in the preparation of reports and correspondence related to customer service.
• Adhere to organizational policies and procedures, particularly regarding data privacy.
• Contribute to creating a welcoming and supportive environment for all community members.

Requirements

• Previous experience in customer service, administration, or a community support role.
• Excellent communication and interpersonal skills, with a patient and empathetic approach.
• Strong organizational skills and the ability to manage multiple tasks concurrently.
• Proficiency in using office software (e.g., MS Office Suite) and basic database management.
• Ability to work a hybrid schedule, balancing remote and on-site responsibilities.
• High school diploma or equivalent; further qualifications in administration or social services are a plus.
• Reliable and self-motivated, with the ability to work independently.
• Familiarity with the Paarl, Western Cape community is an advantage.
• A commitment to providing excellent service and supporting community needs.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Benefits

• Hybrid work arrangement providing flexibility.
• Competitive contract-based remuneration.
• Opportunity to contribute to meaningful community work.
• Gain valuable experience in a supportive organizational setting.
• Potential for role expansion and professional development.