Customer Support Officer - Paarl

Placements24; Stellenbosch Local Municipality; Vor Ort; ZAR 63.000 - 77.000; Vollzeit

Benefits dieser Stelle

Permanent, on-site employment

Medical aid contribution

Pension fund

Paid annual leave

Professional development

Zusammenfassung

Placements24 is seeking a diligent Customer Support Officer for an on-site role in Paarl, Western Cape. You will handle inquiries, provide product information, resolve issues, and maintain customer records to ensure service excellence.

The ideal candidate has customer service experience, strong communication, and proficiency with CRM software, with a high school diploma as a minimum. This is a permanent, full-time position with opportunities for development.

Qualifikationen

• Previous experience in customer service or a related role is required.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and CRM software.
• High school diploma or equivalent; additional training is a plus.

Aufgaben

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Process customer requests, orders, and applications efficiently.
• Maintain detailed and accurate customer records.
• Escalate complex problems to senior staff when necessary.

Kenntnisse

Customer service experience

Communication skills

CRM software

Teamwork

Problem solving

Ausbildung

High school diploma

Tools

CRM software

Jobbeschreibung

Our client is actively seeking a diligent and customer‑centric Customer Support Officer to join their dedicated team in Paarl, Western Cape, ZA . This is a full‑time, on‑site role where you will be responsible for providing exceptional support and building strong relationships with our clientele. You will manage inquiries, resolve issues, and ensure customers receive timely and effective assistance. The ideal candidate is a motivated individual with excellent communication skills and a passion for service excellence. This position offers a stable work environment within a reputable organization in the heart of Paarl . If you are driven by customer satisfaction and enjoy a role where you can make a direct impact, this opportunity is for you.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Process customer requests, orders, and applications efficiently.
• Maintain detailed and accurate customer records.
• Escalate complex problems to senior staff when necessary.
• Contribute to a positive and supportive team environment.
• Follow company procedures to ensure service quality and data integrity.
• Identify opportunities to improve customer interactions and service delivery.

Requirements

• Previous experience in customer service or a related role is required.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem‑solving abilities.
• Proficiency in basic computer applications and customer relationship management (CRM) software.
• High school diploma or equivalent; additional training is a plus.
• Ability to work effectively within a team and manage workload independently.
• Must be available to work full‑time at our Paarl, Western Cape, ZA office.
• A proactive and friendly demeanor.

Benefits

• Annual salary of 70000 ZAR .
• Permanent, on‑site employment.
• Medical aid contribution.
• Pension fund.
• Paid annual leave.
• Opportunities for professional development.
• A stable and supportive work environment.