Community Care Coordinator

Placements24; Cape Town; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical coverage

Retirement benefits

Generous annual leave

Professional development

Hybrid work arrangement

Job summary

Placements24 in Cape Town is seeking a compassionate Community Care Coordinator to manage a caseload of clients, assess needs, and coordinate delivery of support services in a hybrid working model. You will liaise with service providers, families, and government agencies to develop and implement comprehensive care plans that address physical, emotional, social, and financial requirements.

The ideal candidate will have a Bachelor’s degree in Social Work, Psychology, or Community Health and 3–5

Qualifications

• Bachelor's degree in Social Work, Psychology, Community Health or related field.
• 3–5 years of experience in social work, case management or community support roles.
• Demonstrated experience in client assessment and care plan development.
• Strong knowledge of social services, healthcare systems and community resources in Western Cape.

Responsibilities

• Conduct thorough assessments of client needs across physical, emotional, social and financial domains.
• Develop individualized care plans with clients, families and professionals.
• Coordinate delivery of services including healthcare, housing, financial aid and social activities.
• Liaise with service providers, healthcare professionals and government agencies for integrated care.
• Monitor progress and adjust care plans as needed.
• Provide emotional support, counseling and advocacy for clients and families.
• Maintain confidential client records and documentation.
• Organize and facilitate support groups and community events.
• Respond to emergencies and provide appropriate interventions.
• Stay informed about available resources and relevant legislation.

Skills

Interpersonal skills

Communication

Active listening

Time management

Case management software

Education

Bachelor's degree in Social Work, Psychology, or Community Health

Tools

Case management software

Office applications

Job description

About the Role

Our client, a reputable organization dedicated to providing essential social support and care services, is seeking a compassionate and organized Community Care Coordinator based in Cape Town . This role is a hybrid position, requiring a balance of in-office collaboration and remote work flexibility. The Community Care Coordinator will be responsible for managing a caseload of clients, assessing their needs, and coordinating the delivery of appropriate support services. This involves liaising with various service providers, government agencies, and community resources to ensure comprehensive care plans are developed and implemented effectively. You will be a crucial point of contact for clients and their families, offering guidance, advocacy, and emotional support. The ideal candidate will possess strong problem-solving skills and a deep commitment to improving the lives of vulnerable individuals within the Cape Town community. This role offers the opportunity to work within a supportive team environment and contribute meaningfully to social welfare initiatives.

Key Responsibilities

• Conduct thorough assessments of client needs, identifying physical, emotional, social, and financial requirements.
• Develop individualized care plans in collaboration with clients, families, and relevant professionals.
• Coordinate and arrange for the delivery of services, including healthcare, housing assistance, financial aid, and social activities.
• Liaise with a network of community service providers, healthcare professionals, and government agencies to ensure seamless service integration.
• Monitor client progress and well-being, making regular adjustments to care plans as needed.
• Provide emotional support, counseling, and advocacy for clients and their families.
• Maintain accurate and confidential client records and documentation.
• Organize and facilitate support group meetings and community engagement events.
• Respond promptly to client emergencies and provide appropriate interventions.
• Stay informed about available community resources and relevant legislation.

Requirements

• A Bachelor's degree in Social Work, Psychology, Community Health, or a related field.
• Minimum of 3-5 years of experience in social work, case management, or community support roles.
• Demonstrated experience in client assessment and care plan development.
• Excellent knowledge of social services, healthcare systems, and community resources within the Western Cape region.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in using case management software and standard office applications.
• Ability to work effectively in a hybrid work model, managing time and tasks efficiently both remotely and in the office.
• Empathy, patience, and a genuine desire to help others.
• Problem-solving skills and the ability to handle challenging situations with professionalism.
• A valid driver's license and access to a reliable vehicle for client visits within Cape Town.

Benefits

• Competitive salary package.
• Comprehensive medical and retirement benefits.
• Generous annual leave allowance.
• Opportunities for professional development and training.
• A supportive and collaborative team environment.
• The flexibility of a hybrid work arrangement.
• Meaningful work contributing to the well-being of the Cape Town community.