Customer Support Officer - Paarl

Placements24; Stellenbosch; On-site; ZAR 63,000 - 77,000; Full time

Benefits offered by this job

Salary 70k ZAR

On-site

Medical aid

Pension fund

Paid leave

Professional development

Stable environment

Job summary

Placements24 is seeking a dedicated Customer Support Officer for our Paarl, Western Cape office. This full-time, on-site position focuses on delivering exceptional customer service, addressing inquiries, and building strong client relationships.

The ideal candidate has strong communication skills and a proactive approach, with experience in customer service and CRM tools. You will work closely with the team to ensure service excellence and accurate record-keeping in a stable environment.

Qualifications

• Experience in customer service or related role is required.
• Strong verbal and written communication skills.
• Proficiency in basic computer applications and CRM software.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Process customer requests, orders, and applications efficiently.
• Maintain detailed and accurate customer records.
• Escalate complex problems to senior staff when necessary.
• Contribute to a positive and supportive team environment.
• Follow company procedures to ensure service quality and data integrity.
• Identify opportunities to improve customer interactions and service delivery.

Skills

Customer service experience

Communication skills

CRM software

Education

High school diploma or equivalent

Tools

CRM software

Job description

About the Role

Our client is actively seeking a diligent and customer-centric Customer Support Officer to join their dedicated team in Paarl, Western Cape, ZA . This is a full-time, on-site role where you will be responsible for providing exceptional support and building strong relationships with our clientele. You will manage inquiries, resolve issues, and ensure customers receive timely and effective assistance. The ideal candidate is a motivated individual with excellent communication skills and a passion for service excellence. This position offers a stable work environment within a reputable organization in the heart of Paarl . If you are driven by customer satisfaction and enjoy a role where you can make a direct impact, this opportunity is for you.

Key Responsibilities

• Handle incoming customer inquiries via phone, email, and in-person.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints and issues promptly and professionally.
• Process customer requests, orders, and applications efficiently.
• Maintain detailed and accurate customer records.
• Escalate complex problems to senior staff when necessary.
• Contribute to a positive and supportive team environment.
• Follow company procedures to ensure service quality and data integrity.
• Identify opportunities to improve customer interactions and service delivery.

Requirements

• Previous experience in customer service or a related role is required.
• Strong verbal and written communication skills.
• Excellent interpersonal and problem-solving abilities.
• Proficiency in basic computer applications and customer relationship management (CRM) software.
• High school diploma or equivalent; additional training is a plus.
• Ability to work effectively within a team and manage workload independently.
• Must be available to work full-time at our Paarl, Western Cape, ZA office.
• A proactive and friendly demeanor.

Benefits

• Annual salary of 70000 ZAR.
• Permanent, on-site employment.
• Medical aid contribution.
• Pension fund.
• Paid annual leave.
• Opportunities for professional development.
• A stable and supportive work environment.