Customer Support Representative - Remote

Placements24; Paarl; Hybride; ZAR 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Competitive salary

Paid training

Health benefits

Career growth

Team building activities

Paid time off

Résumé du poste

Placements24 is seeking a motivated Customer Support Representative to join a hybrid team in Paarl, Western Cape. You will handle inquiries by phone, email, and chat, resolve issues, and provide accurate information about products and policies.

The role requires excellent communication, active listening, and the ability to multitask. You will document interactions in the CRM, process orders, and collaborate with colleagues to meet service targets in a supportive environment with in-office days

Qualifications

• High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
• Strong communication and listening skills with ability to multitask.
• Experience in customer service or related field is preferred.

Responsabilités

• Handle calls, emails, and chat inquiries professionally.
• Identify customer needs to achieve satisfaction.
• Provide accurate information about products and policies.
• Troubleshoot and resolve issues; escalate when necessary.
• Document interactions in the CRM system.
• Process orders, forms, applications, and requests.
• Follow procedures, guidelines, and policies.
• Gather customer feedback and share with relevant departments.
• Collaborate with team to improve service standards.
• Contribute to achieving team goals and performance targets.

Connaissances

Excellent communication

Active listening

Multitasking

Team collaboration

Problem solving

Formation

High school diploma or equivalent

Associate's or Bachelor's degree (preferred)

Outils

CRM software

Microsoft Office

Description du poste

About the Role

Our client is seeking an enthusiastic and detail-oriented Customer Support Representative to join their team, which operates with a hybrid work model. This role is crucial for ensuring our clients' customers receive excellent service and support. You will be responsible for handling customer inquiries, resolving issues, and providing information about our client's offerings. The hybrid nature of this role allows for flexibility, combining remote work with necessary in-office days for collaboration and team building at our **Paarl, Western Cape, ZA** location. This position is ideal for individuals who are self-motivated and enjoy contributing to a positive customer experience while benefiting from a balanced work arrangement.

Key Responsibilities

• Handle incoming customer calls, emails, and chat inquiries efficiently and professionally.
• Identify and assess customer needs to achieve satisfaction.
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues, escalating when necessary.
• Document customer interactions and resolutions in the CRM system.
• Process orders, forms, applications, and requests.
• Follow communication procedures, guidelines, and policies.
• Gather customer feedback and share it with the relevant departments.
• Collaborate with team members to improve customer service standards.
• Contribute to achieving team goals and performance targets.

Requirements

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field.
• Excellent communication and active listening skills.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in computer applications and CRM software.
• Strong problem-solving skills and a positive attitude.
• Ability to work both independently and as part of a team.
• Must be available for in-office workdays at our **Paarl, Western Cape, ZA** location.
• Adaptable and willing to learn new processes and technologies.

Benefits

• Competitive salary.
• Health and wellness benefits.
• Paid training and development opportunities.
• Hybrid work model offering flexibility.
• Opportunities for career growth.
• Team-building activities.
• Paid time off.