Customer Relations Associate

Placements24; Paarl; Hybrid; ZAR 61,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work

Career development

Paarl location

Retirement fund

Paid leave

Wellness programs

Advancement potential

Job summary

Placements24 in Paarl, Western Cape, seeks a proactive Customer Relations Associate to nurture client relationships and resolve inquiries. You’ll handle inquiries via phone, email, and social channels, maintaining accurate CRM records.

This hybrid role offers a supportive team environment, opportunities for growth, and a focus on delivering exceptional service to a diverse client base in Paarl.

Qualifications

• Previous experience in customer service or client relations.
• Excellent verbal and written communication.
• Proficiency with CRM software and MS Office.
• Hybrid role requiring remote and in-office work.

Responsibilities

• Respond to customer inquiries via phone, email, and social media.
• Build rapport with clients through regular communication.
• Resolve complaints promptly and professionally.
• Provide information about company products and services.
• Process requests and account updates accurately.
• Escalate complex issues to appropriate departments for resolution.
• Maintain detailed and organized customer records in the CRM system.
• Gather customer feedback to improve service delivery.
• Collaborate with sales and marketing to enhance the customer journey.
• Ensure adherence to company policies and service standards.

Skills

Verbal communication

Written communication

Interpersonal skills

CRM proficiency

MS Office

Time management

Problem solving

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

About the Role

Our client is seeking a proactive and detail-oriented Customer Relations Associate to join their team in Paarl, Western Cape . This role is integral to building and maintaining strong relationships with our diverse client base. You will be responsible for addressing client inquiries, resolving concerns, and ensuring a consistently positive customer experience. This position offers a flexible Hybrid work arrangement, combining the benefits of in-office teamwork with the convenience of remote work.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and social media.
• Build rapport and strong relationships with clients through regular communication.
• Address and resolve customer complaints and issues in a timely and effective manner.
• Provide information about company products and services.
• Process customer requests, orders, and account updates accurately.
• Escalate complex client issues to the appropriate departments for resolution.
• Maintain detailed and organized customer records in the CRM system.
• Gather customer feedback and insights to improve service delivery.
• Collaborate with sales and marketing teams to enhance the overall customer journey.
• Ensure adherence to company policies and service standards.

Requirements

• Previous experience in customer service, client relations, or a similar role.
• Excellent verbal and written communication skills.
• Strong interpersonal skills with a friendly and professional demeanor.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Must be comfortable working in a Hybrid capacity, splitting time between remote and office work.
• High school diploma or equivalent; further education is a plus.
• Problem-solving aptitude and a customer-centric mindset.
• Adaptable to changing priorities and a fast-paced work environment.
• Located in or able to commute to Paarl, Western Cape .

Benefits

• Competitive annual salary of 68000 R .
• Flexible Hybrid work model.
• Opportunities for professional development and training.
• A supportive and collaborative team environment in Paarl .
• Contribution to retirement fund.
• Paid annual leave.
• Employee wellness programs.
• Potential for advancement within the company.