Remote Customer Service Associate

Placements24; Mossel Bay; Hybrid; ZAR 120,000 - 180,000; Full time

Benefits offered by this job

Performance bonuses

Fully remote role

Equipment provided

Health programs

Virtual team events

Job summary

Placements24 seeks a dedicated Remote Customer Service Associate to support customers nationwide from a home office, based from Mossel Bay region in South Africa. You will be the frontline contact, handling inquiries, resolving issues, and upholding a positive service standard.

This fully remote role offers flexible hours, equipment provided, and opportunities for performance bonuses while contributing to a supportive virtual team and comprehensive wellness programs.

Qualifications

• Proven experience in a customer service role.
• Excellent verbal and written communication.
• Reliable high-speed internet and quiet workspace.
• Proficiency with office software and CRM.
• Ability to work independently in a remote setting.

Responsibilities

• Deliver exceptional customer service via phone, email, and chat from a remote location.
• Effectively manage and resolve customer inquiries and complaints in a timely manner.
• Accurately document customer interactions and update CRM records.
• Provide detailed information about products, services, and company policies.
• Collaborate with internal teams through digital channels to address complex customer needs.

Skills

Customer service

Remote work

Verbal communication

Written communication

Typing

Internet reliability

CRM software

Office software

Time management

Tools

CRM systems

Office software

Job description

About the Role

Our client is seeking a dedicated Remote Customer Service Associate to join their fully remote team, supporting customers nationwide from their home office, with the operational base being Mossel Bay . You will be the frontline support, handling customer inquiries, resolving issues, and ensuring a positive service experience. This role requires excellent communication skills and the ability to work independently, contributing to a company culture that values remote collaboration and employee well-being. This is a prime opportunity to build a career in customer service without the need for daily commuting.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and chat from a remote location.
• Effectively manage and resolve customer inquiries and complaints in a timely manner.
• Accurately document customer interactions and update CRM records.
• Provide detailed information about products, services, and company policies.
• Collaborate with internal teams through digital channels to address complex customer needs.

Requirements

• Proven experience in a customer service role, preferably with remote experience.
• Excellent verbal and written communication skills, with strong typing proficiency.
• A reliable high-speed internet connection and a dedicated, quiet workspace.
• Proficiency with standard office software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.

Benefits

• Competitive salary and potential for remote performance bonuses.
• Fully remote position offering maximum flexibility and work-life balance.
• Company-provided equipment and software.
• Comprehensive health and wellness programs.
• Supportive virtual team environment and regular online engagement activities.