Customer Service Associate

Placements24; Gqeberha; Hybrid; ZAR 167,000 - 223,000; Full time

Benefits offered by this job

Hybrid work arrangement

Comprehensive medical aid and pension

Access to ongoing training programs

Supportive team culture

Job summary

Placements24 is seeking a friendly Customer Service Associate in Port Elizabeth to join our growing team. You will interact with customers, provide information, resolve inquiries, and ensure needs are met efficiently to deliver exceptional experiences.

You will handle calls and emails, assist with product information and order status, troubleshoot complaints, and log interactions in the CRM while collaborating with colleagues to improve service processes in a hybrid work setup.

Qualifications

• Experience in customer service is desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving and attention to detail.
• Able to multitask and manage time in a dynamic environment.
• Familiarity with customer service software and basic computer literacy.

Responsibilities

• Handle inbound customer calls and emails, providing accurate information and prompt resolution.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer complaints in a professional and courteous manner.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to identify trends and improvements in service processes.

Skills

Customer experience

Communication

Problem-solving

Multitasking

CRM software

Tools

CRM software

Job description

About the Role

Our client is seeking an enthusiastic and reliable Customer Service Associate to join their growing team in Port Elizabeth . This role involves interacting directly with customers to provide information, resolve inquiries, and ensure their needs are met efficiently and effectively. You will be a key player in delivering exceptional customer experiences, contributing to the overall satisfaction and retention of clients. This position offers a blend of in-office collaboration and remote flexibility, situated in the vibrant city of Port Elizabeth .

Key Responsibilities

• Handle inbound customer calls and emails, providing accurate information and prompt resolution to inquiries.
• Assist customers with product information, order status, and service-related questions.
• Troubleshoot and resolve customer complaints in a professional and courteous manner.
• Document customer interactions and feedback meticulously in the CRM system.
• Collaborate with team members to identify trends and suggest improvements in customer service processes.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities and attention to detail.
• Ability to manage time effectively and multitask in a dynamic work environment.
• Familiarity with customer service software and basic computer literacy.

Benefits

• Competitive starting salary with opportunities for annual reviews.
• Hybrid work arrangement, combining office presence with remote work flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Access to ongoing training programs to enhance customer service skills.
• A supportive team culture that encourages growth and teamwork.