Retail Customer Service Representative

Placements24; Gqeberha; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive hourly wage

Employee discounts

Skills development opportunities

Supportive team environment

Regular customer interactions in Port-

Job summary

Placements24 in Port Elizabeth is seeking a friendly Retail Customer Service Representative to join their store. You will greet customers, assist with product information, and process transactions to ensure a smooth shopping experience.

The role requires strong communication and a customer-centric approach, with flexibility to work shifts and contribute to a positive, team-focused store environment.

Qualifications

• Experience in customer service or retail preferred.
• Strong communication and interpersonal skills.
• Willingness to work flexible shifts in Port Elizabeth.

Responsibilities

• Greet customers and assist with product information.
• Handle inquiries, complaints and returns professionally.
• Process sales using POS system.
• Maintain knowledge of products, promotions and store policies.
• Support opening and closing procedures as needed.
• Keep store tidy and presentable.

Skills

Customer service

Retail experience

Communication skills

POS systems

Job description

About the Role

Our client is seeking a friendly and efficient Retail Customer Service Representative to join their team at their store in Port Elizabeth . You will be the first point of contact for customers, providing exceptional service, assisting with inquiries, and resolving issues to ensure a positive shopping experience. This role is vital for building customer loyalty and maintaining the reputation of the brand. You will handle a variety of customer interactions, both in-person and potentially over the phone or email, contributing to a welcoming and supportive atmosphere within the retail environment.

Key Responsibilities

• Greet customers warmly and assist them with product information and selection.
• Handle customer inquiries, complaints, and returns efficiently and professionally.
• Process sales transactions accurately using the point-of-sale (POS) system.
• Maintain a thorough knowledge of products, promotions, and store policies.
• Assist with store opening and closing procedures as needed.
• Contribute to maintaining store tidiness and visual presentation standards.

Requirements

• Previous experience in customer service or a retail environment is preferred.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Ability to remain calm and professional when dealing with difficult situations.
• Basic computer skills and experience with POS systems are advantageous.
• A reliable and punctual work ethic, with flexibility to work shifts in Port Elizabeth .
• A genuine desire to provide outstanding customer care and contribute to team success.

Benefits

• Competitive hourly wage and potential for performance-based recognition.
• Employee discounts on a wide range of products.
• Opportunity to develop customer service and retail skills.
• A positive and supportive team environment.
• Regular interaction with a diverse range of customers in Port Elizabeth .