Customer Service Representative - Remote

Placements24; Gqeberha; Hybrid; ZAR 83,000 - 138,000; Part time

Benefits offered by this job

Competitive pay

Flexible hours

Work from home

Training & support

Supportive remote team

Job summary

Placements24 is seeking a Customer Service Representative to join a remote team serving customers nationwide, including the Port Elizabeth area. You will handle inbound inquiries, resolve issues, and provide information about offerings from a home office, with flexible hours and part-time duties.

The role emphasizes excellent communication, independence, and the ability to manage time effectively in a remote setting, supported by comprehensive training and ongoing assistance.

Qualifications

• Experience in customer service preferred.
• Strong communication and listening skills.
• Computer literacy with basic software.
• Ability to work independently in a remote setting.
• Reliable internet connection and quiet workspace.

Responsibilities

• Answer customer calls and respond to email inquiries.
• Provide accurate information about products, services and policies.
• Resolve customer complaints and issues in a professional and timely manner.
• Process orders, forms and applications as needed.
• Maintain customer records and update account information accurately.

Skills

Customer service experience

Communication skills

Active listening

Interpersonal skills

Computer literacy

Remote work ability

Internet connection

Tools

Basic software

Job description

About the Role

Our client is seeking a motivated and friendly Customer Service Representative to join their remote team, serving customers in the Port Elizabeth area and nationwide. In this role, you will handle inbound customer inquiries, resolve issues, and provide information about our offerings, all from the comfort of your home office. You are passionate about helping people, possess excellent communication skills, and thrive in an independent work environment. This position offers the flexibility of remote work combined with the opportunity to be a vital part of our customer support ecosystem, contributing to our reputation for excellent service delivery.

Key Responsibilities

• Answer customer calls and respond to email inquiries efficiently.
• Provide accurate information regarding products, services, and policies.
• Resolve customer complaints and issues in a professional and timely manner.
• Process orders, forms, and applications as needed.
• Maintain customer records and update account information accurately.

Requirements

• Previous experience in a customer service role is highly desirable.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency with computers and basic software applications.
• Ability to work independently and manage time effectively in a remote setting.
• A reliable internet connection and a dedicated quiet workspace.

Benefits

• Competitive hourly wage for a part-time role.
• Flexible working hours, accommodating various schedules.
• Work from home opportunity, eliminating commute times.
• Comprehensive training and ongoing support.
• Join a supportive and friendly remote team environment.