Customer Service Representative

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Fully remote

Training program

Advancement opportunities

Job summary

Placements24 is seeking a compassionate Customer Service Representative to join our remote support team serving customers in the Port Elizabeth area. You will be the first point of contact, providing product information, order updates, and troubleshooting with a focus on delivering a positive experience from home.

In this fully remote role, you will use phone, email, and chat to assist customers, maintain high service standards, and document interactions in the CRM system.

Qualifications

• Prior experience in a customer service role is essential.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with computers and CRM systems.
• Ability to manage time and work independently in a remote setting.
• Dedicated home office with reliable internet.
• Patience and genuine desire to help customers in Port Elizabeth.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products, services, and policies.
• Resolve issues and escalate when necessary.
• Document interactions and resolutions in the CRM system.
• Identify opportunities to improve the customer experience and report to management.
• Maintain strong product knowledge and service standards.

Skills

Customer service

Communication skills

Problem-solving

CRM software

Remote work

Home office setup

Empathy

Job description

About the Role

Our client is looking for an empathetic and efficient Customer Service Representative to join their remote support team, serving customers in the Port Elizabeth area. You will be the first point of contact for customer inquiries, providing support, resolving issues, and ensuring a positive customer experience. This role is vital in maintaining customer satisfaction and loyalty. Working from home, you will utilize various communication channels to assist customers with product information, order status, and troubleshooting, embodying the company's commitment to exceptional service, irrespective of location within Port Elizabeth or its surrounds.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues and complaints effectively, escalating when necessary.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify opportunities to improve the customer experience and provide feedback to management.
• Maintain a high level of product knowledge and company service standards.

Requirements

• Previous experience in a customer service role is essential.
• Excellent communication, listening, and problem-solving skills.
• Proficiency with computers and common software applications, including CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• A dedicated home office setup with reliable internet connectivity.
• Patience, empathy, and a genuine desire to help customers in the Port Elizabeth region.

Benefits

• Competitive salary with potential for performance incentives.
• Fully remote work arrangement.
• Comprehensive training and ongoing support.
• Opportunities for advancement within the customer service department.
• Contribution to a customer-centric culture from your home office in Port Elizabeth .