Customer Support Agent - Remote

Placements24; Gqeberha; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Company holidays

Ongoing training and development

Job summary

Placements24 in South Africa is seeking a motivated Customer Support Agent to join a fully remote team servicing customers from Port Elizabeth, Eastern Cape. You will deliver exceptional service, handle inquiries, and resolve issues promptly while working from home.

The ideal candidate communicates clearly, solves problems independently, and uses CRM software to track interactions. This role offers flexibility, paid time off, and ongoing training.

Qualifications

• Experience in customer support or similar role.
• Excellent communication and active listening skills.
• Proficiency in using customer service software and standard office applications.
• Ability to manage time effectively and work independently in a remote environment.
• A positive attitude and a strong commitment to customer satisfaction.

Responsibilities

• Handle incoming customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, guiding customers effectively.
• Troubleshoot common customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and support activities in the CRM system.
• Escalate unresolved issues to the appropriate team members or departments.
• Contribute to team goals by achieving key performance indicators and quality standards.

Skills

Customer service

Active listening

Communication skills

Time management

Remote work

Education

High school diploma

Tools

CRM software

MS Office

Job description

About the Role

Our client is looking for a motivated Customer Support Agent to join their fully remote team, servicing customers from Port Elizabeth, Eastern Cape . You will be responsible for delivering exceptional customer service, addressing inquiries, and resolving issues promptly. This fully remote position allows you to contribute to our client's success from your own home, focusing on creating positive customer experiences. The ideal candidate is adept at communication, possesses strong problem-solving skills, and thrives in an independent, virtual work setting, ensuring client satisfaction across the board.

Key Responsibilities

• Handle incoming customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services, guiding customers effectively.
• Troubleshoot common customer issues and provide effective solutions.
• Maintain detailed records of customer interactions and support activities in the CRM system .
• Escalate unresolved issues to the appropriate team members or departments.
• Contribute to team goals by achieving key performance indicators and quality standards.

Requirements

• Previous experience in a customer support or similar role.
• Excellent communication and active listening skills.
• Proficiency in using customer service software and standard office applications.
• Ability to manage time effectively and work independently in a remote environment .
• A positive attitude and a strong commitment to customer satisfaction.
• High school diploma or equivalent qualification.

Benefits

• Competitive salary and potential for performance-based increases.
• Fully remote work opportunity, providing maximum flexibility.
• Comprehensive health, dental, and vision insurance plans.
• Paid time off and company holidays.
• Ongoing training and opportunities for professional development.