Customer Service Associate

Placements24; East London; Hybrid; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work arrangement

Health and wellness benefits

Training and professional development

Job summary

Placements24 in East London is seeking a Customer Service Associate to join our client’s team. You will handle customer inquiries via phone, email, and in-person channels, resolve issues, and process orders, returns, and exchanges to maintain a high level of customer satisfaction.

This role offers a hybrid work arrangement within the Eastern Cape, fostering a supportive team environment with opportunities for training and professional development, while emphasizing accuracy and attention to

Qualifications

• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in basic computer applications and data entry.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a professional and timely manner.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate departments or management.

Skills

Communication

Interpersonal skills

Problem-solving

Data entry

Organizational skills

CRM

Education

High school diploma or equivalent

Tools

CRM system

Job description

About the Role

Our client is looking for a dedicated and service-oriented Customer Service Associate to join their team in East London . This role is essential for providing high-quality support and ensuring customer satisfaction with our client's products and services. You will handle customer inquiries, resolve issues efficiently, and contribute to a positive brand image. This position offers a dynamic work environment with the flexibility of a hybrid model, allowing you to contribute effectively from both the office and a remote setting within the Eastern Cape.

Key Responsibilities

• Respond to customer inquiries via phone, email, and in-person channels.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues in a professional and timely manner.
• Process customer orders, returns, and exchanges efficiently.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate departments or management.

Requirements

• Previous experience in a customer service role is preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to handle customer inquiries with patience and professionalism.
• Proficiency in basic computer applications and data entry.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work arrangement offering a blend of office and remote work flexibility.
• Comprehensive health and wellness benefits.
• Opportunities for training and professional development.
• A supportive team environment in East London , fostering growth and collaboration.